Job Description
Job Brief:
Responsible for retaining and growing VIP client relationships, driving revenue growth, minimizing churn, and ensuring exceptional customer satisfaction.
Key Responsibilities:
- Maintain the shop’s image and ensure compliance with branding standards, providing a smooth customer experience and a high level of customer satisfaction.
- Track and control shop stock levels to ensure availability.
- Increase the residential retention base (lines and revenue) through various communication channels, such as phone calls.
- Achieve sales targets through various communication channels, including phone calls.
- Assist internal stakeholders with customer requests and issue escalations, ensuring timely responses and effective solutions.
- Develop and maintain strong relationships with VIP clients to enhance customer satisfaction and loyalty.
- Drive revenue growth by identifying and pursuing new sales opportunities, upselling, and cross-selling services to VIP customers.
- Develop and implement strategies to minimize churn and maximize client retention.
- Ensure exceptional customer satisfaction and loyalty by providing personalized support, promptly resolving issues, and exceeding customer expectations.
- Provide regular reports and insights on VIP client performance, identifying opportunities for improvement.
- Monitor the contract archiving process to ensure compliance with governmental regulations and conditions.
- Perform accurate daily cash reconciliation and ensure proper cash deposits.
