Telephone Operator
Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:
• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard
Skills
Education, Qualifications & Experiences You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Location Amman, Jordan Contemporary, chic and effortlessly casual, Centro Mada Amman suits the needs of modern travellers who appreciate sophistication and value for money. As the first Centro concept in Amman, the lifestyle business hotel surprises guests with a young and fresh approach, offering well-designed hotel rooms & suites, original contemporary spaces and dynamic facilities and services. With a p... rime location, just minutes from major embassies and ministries in the Abdoun district and close to Amman’s major shopping malls, tourism attractions and corporate hubs including King Hussein Business Park, it is the perfect place to stay. The popular Abdali Boulevard lifestyle development and Amman’s Downtown district are just 10 minutes from Centro Mada and Queen Alia International Airport is 32km away. Choose from 194 hotel rooms and suites, each designed to maximise space, light and efficiency and featuring smart technology and in-room entertainment, as well as modern classic furniture and interiors and modern amenities to ensure you feel comfortable and at home during your stay in Amman. You can dine in, take away, entertain guests and even buy food items and necessities at our modern lifestyle-focused eateries. At FLO, which is open 24 hours daily, enjoy the best of international cuisine with a buffet breakfast or à la carte lunch, grab a snack or food essentials on the go. Why not share snacks and drinks with colleagues or friends any time you like at the cool and casual bar area. Head to the rooftop for laid-back poolside drinks, snacks and light meals day and night at GLO, a modern laid-back poolside venue where, as the name suggests, views of the city create a stunning backdrop. You can also dine in the comfort of your own room or suite, with a 24-hour menu available for your convenience.
