Technical Support Engineer( Biomedical )

Responsibilities:

• Provide comprehensive technical support and troubleshooting for various technical issues.
• Maintain and manage Windows environments and virtual machine platforms.
• Collaborate with hospital staff to ensure uninterrupted technical operations, especially in critical settings like the ICU.
• Create and maintain documentation for troubleshooting procedures and system configurations.
• Communicate effectively with internal teams and external stakeholders via email and other channels.
• Monitor system performance and implement continuous improvements.
• Handle emergency technical support requests during high-pressure situations.
• Manage travel assignments outside Amman to support branch offices or external client locations as required.
• Ensure adherence to IT policies and compliance standards within the hospital environment.
• Be available to work outside normal working hours to address critical issues as they arise

A leading Healthcare Solutions provider in Jordan - Amman looking to hire 

Technical Support Engineer

Key Qualifications:

• Education:
  • B.Sc. in Biomedical Systems or Biomedical Informatics (preferred).
    
• Experience:
  • 1-2 years of hands-on technical support experience, ideally within a hospital or clinical setting.
    
  • Proven ability to troubleshoot technical issues in a high-pressure environment, such as hospitals or ICUs.
• Technical Skills:
  • Strong proficiency with Microsoft Office  (Word, Excel, Outlook, etc.).
    
  • Experience working with virtual machines.
  • Familiarity with Microsoft certifications for operating systems (e.g., MSCE or any server admin certificates) is a plus.
  • CCNA certification is preferable.
• Soft Skills:
  • Excellent communication and email writing skills.
    
  • Ability to effectively manage and resolve technical challenges under pressure.
  • Excellent English language speaking and writing skills. 
• Additional Requirements:
  • Valid driver’s license.
    
  • Willingness and ability to travel outside Amman.