Team Leader - Guest Services

Team Leader - Guest Services

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Team Leader - Guest Services you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as:
• Extend personal service and attention to all guests, with particular emphasis on Club Rotana and VIP Guests
• Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests
• Maintain an up to date knowledge of the hotel and local services, supply information and respond to guest queries and promote inter-hotel sales and in-house facilities
• Maintain and update guest history profiles through the Opera guest profile system
• Review and prepare next day’s arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated
• Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirements
• Give courtesy calls and complete the daily call log as per established guidelines

Skills

Education, Qualifications & Experiences
You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.

Knowledge & Competencies

The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as a high aptitude for customer care. You are an extremely proactive and ‘switched on’ person with an outgoing, charismatic and approachable character. You should work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Job Location Amman, Jordan Contemporary, chic and effortlessly casual, Centro Mada Amman suits the needs of modern travellers who appreciate sophistication and value for money. As the first Centro concept in Amman, the lifestyle business hotel surprises guests with a young and fresh approach, offering well-designed hotel rooms & suites, original contemporary spaces and dynamic facilities and services. With a p... rime location, just minutes from major embassies and ministries in the Abdoun district and close to Amman’s major shopping malls, tourism attractions and corporate hubs including King Hussein Business Park, it is the perfect place to stay. The popular Abdali Boulevard lifestyle development and Amman’s Downtown district are just 10 minutes from Centro Mada and Queen Alia International Airport is 32km away. Choose from 194 hotel rooms and suites, each designed to maximise space, light and efficiency and featuring smart technology and in-room entertainment, as well as modern classic furniture and interiors and modern amenities to ensure you feel comfortable and at home during your stay in Amman. You can dine in, take away, entertain guests and even buy food items and necessities at our modern lifestyle-focused eateries. At FLO, which is open 24 hours daily, enjoy the best of international cuisine with a buffet breakfast or à la carte lunch, grab a snack or food essentials on the go. Why not share snacks and drinks with colleagues or friends any time you like at the cool and casual bar area. Head to the rooftop for laid-back poolside drinks, snacks and light meals day and night at GLO, a modern laid-back poolside venue where, as the name suggests, views of the city create a stunning backdrop. You can also dine in the comfort of your own room or suite, with a 24-hour menu available for your convenience. Amman, Jordan Centro Mada Amman Department: Front Office Employment Type: Mid-Career We are currently seeking for passionate and dynamic guest focused Front Office professionals... Experience: 1 - 2 Years of Experience Experience: 1 - 2 Years of Experience Amman, Jordan Centro Mada Amman Department: Front Office Employment Type: Mid-Career We are currently seeking for passionate and dynamic guest focused Front Office professionals... Experience: 1 - 2 Years of Experience Experience: 1 - 2 Years of Experience Amman, Jordan Centro Mada Amman Department: Front Office Employment Type: Mid-Career We are currently seeking for passionate and dynamic guest focused Front Office professionals...