At Toll, we move the businesses that move the world. Toll manages and delivers case management and a range of services on behalf of the Australian Department of Home Affairs in order to support Refugees and Humanitarian Visa Clients with the medical assessment process and subsequent travel to Australia.
As the Supply Chain Manager for the Middle East and North Africa region you will contribute to this by managing the strategic and operational Supply Chain function in your region to ensure efficiency, safety, and effectiveness of the activities to create an agile, customer focused and sustainable operating model that meets the unique needs of our customers.
As a senior member of the regional team, you will support the Regional Manager with the management of overall business outcomes, business facilities and staffing.
Your responsibilities additionally include the line management of field-based Logistics professionals who support operations in Lebanon and Northern Iraq (Kurdistan Region) and possibly other countries in the region.
AREA OF RESPONSIBILITY
This role will have the responsibility for the Supply Chains in across the Middle East and North Africa so travel, including international travel is required.
MANAGEMENT RESPONSIBILITY
· Employees
No. of direct reports: up to 4
PRE-REQUISITES:
In order to succeed in this role, it is expected the successful candidate will have:
Knowledge/Experience
Technical/Professional Skills required
· Advanced use of the MS Office Suite in programs such as Word, Excel, Outlook, Project, Publisher, Visio &/or Access.
· The ability to become proficient with Toll systems.
Qualifications
· Desirable – Tertiary qualification in relevant field such as supply chain management, business development or leadership.
· Working with Children Credentials from an Australian State or Territory (if an Australian Citizen)
· Be able to provide an annual clear Criminal Records Check(s) from your country of citizenship(s) and every country you have lived in for 12 months or more in the last 5 years
Eligibility
· National Passport and the ability to travel domestically and internationally within your region.
· Full Driver’s License.
ESSENTIAL PERSONAL ATTRIBUTES
Essential attributes for this position are:
· You will be a motivated professional with a strong ability to form effective working relationships and to guide, support, mentor and inspire team members to deliver high performance outcomes.
· A desire to service the customer and to put their needs first.
· Excellent communicator who flourishes in a fast-paced environment.
· Ability to operate in a range of diverse locations and adapt to ever changing environments.
· Be a strategic thinker who is solutions focused with the ability to problem solve situations at short notice.
KEY PERFORMANCE INDICATORS
Success in this role will be measured through a balance of quantitative and qualitative performance measures/KPIs that are aligned to the job group Key Result Areas which will form part of your annual objectives.
Putting the Customer First
Read customer situations accurately, anticipate their business needs and identify opportunities to significantly enhance the breadth and quality of the service experience. Monitor the performance of suppliers, assessing their ability to meet quality and delivery requirements suppliers in collaboration with other departments.
Maximizing Profitability & Return on Capital
Maximize profitability through leading the day-to-day performance of an end-to-end work or operational process.
Operational Excellence
Conduct appropriate planning and management for demand, including Operations planning and purchasing decisions. Contribute to improvement of systems, processes, and standards, and to sustainability in safety and environmental performance.
Strategy & Capability
Implement & improve the Supply Planning strategy to deliver customer expectations within KPI objectives.
Growth & Innovation
Take initiative to identify growth opportunities and innovative new ways of doing business. Provide direct leadership to effectively deploy innovative practices and technologies leading to significant growth in business.
LEADERSHIP COMPETENCIES
The competencies that Toll requires for leaders are:
1. Possession of high ethical standards with a commitment to equality and diversity
2. Provision of goals and objectives with clear guidelines and direction
3. Clear communication of expectations
4. Flexibility to change opinions
5. Commitment to ongoing training
6. Frequent and open communication
7. Receptiveness to new ideas and suggestions for improvement
8. Creation of high performing teams
9. Development of leadership potential in others
10. Provision of a supportive work environment
At Toll, we do more than just logistics - we move the businesses that move the world. Toll manages and delivers a range of services on behalf of the Australian Department of Home Affairs in order to support Refugee and Humanitarian Visa applicants. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post