talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Role Summary
This role focuses on driving rider engagement and experience across Jordan through surveys, activities, and data-driven improvements. It also supports communication efforts for acquiring new riders, ensuring messaging is clear, aligned, and impactful. A key part of the role is strengthening talabat’s positioning within the rider community through targeted communications. As well as establishing talabat’s dedicated online presence for riders, building a strong engaged rider community on Facebook and Instagram, significantly boosting visibility and growth.
Role Scope
Manage and execute a variety of engagement initiatives, including social events, sports activities, performance programs, cultural campaigns, and CSR efforts.
Leverage rider feedback (internally generated and through surveys) to shape and inform engagement activities, ensuring they are aligned with rider needs.
Analyze rider data (such as survey results, labor turnover, etc.) to identify trends, drive action, and evaluate the effectiveness of engagement activities.
Create campaigns and ads to grow the fleet and better position the rider job at talabat, attracting new riders to join the fleet.
Support the 3PL management team in maintaining strong relationships with 3PLs, ensuring engagement needs are met and churn is minimized.
Manage and improve talabat’s social media presence and pages, ensuring engaging and relevant content for the rider community.
Work closely with the creative team to develop visually compelling content that aligns with the brand and resonates with riders.
Work closely with regional teams and other countries to share insights and best practices for rider engagement.
Partner with external organizations to create valuable rider-focused partnerships, providing benefits for our fleet and driving mutual value.
What Did We Order?
Bachelor’s or Master’s degree, preferably in marketing or visual communications.
6+ years of work experience in high-growth startups, tech companies, or consulting.
Strong Google Sheets and data management skills.
SQL knowledge is a big plus.
You are a doer and a free thinker, adaptable to change and willing to question the status quo when needed.
Strong team player who fits well within the team and the company culture.
Make-it-happen attitude, ensuring results are achieved regardless of obstacles.
Professional in Canva and ad creation, with the ability to create engaging and visually appealing content.
Creative, with the ability to think outside the box and bring innovative ideas to life.