Job Description
Our Culture:
At STS we are proud of our culture and how it drives everything we do. We are looking for individuals who share our values and want to be part of a unique and engaging culture that revolves around collaboration and innovation. If you are looking for a role where you can drive engagement and excellence across teams through commitment and collaboration, and are someone who is customer-centric and appreciates an organization with uncompromised integrity that focuses on employee engagement then read on to learn more about how you can become part of the STS family.
Our Code of Conduct:
At STS we strictly adhere to our code of conduct, which is there to serve as a moral compass, offering a framework for responsible behaviours and enabling ethical choices that cultivate positive relationships and a better future. It also outlines policies, standards, and procedures for our global operations, promoting integrity and ethical excellence across the countries we engage with.
Every year, all employees are required to review, comprehend, confirm, and adhere to the code of conduct. Additionally, all newly hired employees are subject to the same as part of their onboarding process.
Duties and Responsibilities:
- Handle inquiries and requests from customers and address their needs
- Building strong client relationships to maintain old business and acquire new customers.
- Stay on top of accounts, making sure they receive services that are within their budget and meet their needs.
- Know and understand the client business environment in terms of timing, key priorities, budgets, decision-making process, etc
- Provide the sector lead and product managers with status reports on business opportunities (accurate forecast and pipeline).
- Meet regularly with other team members to discuss progress and find new ways to improve business.
- Generate progress reports for clients and senior leaders within the organization.
- Gather and analyze information on client IT Needs and promote STS products to meet the client’s needs.
- Arrange for presentation by relevant sales staff to the client.
- Maintain accurate client records, keeping track of any contract updates and renewals.
- Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience.
- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met.
- Understanding of our products and services offerings to better upsell and cross-sell to clients.
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
- Gather and analyze relevant information on competitive products within the account and promote STS substitutes to the client.
- Work and coordinate with the Marketing team and customers on events.
- Coordinate with staff members working on the same account to ensure consistent service.
- Professional updates verbally and emails sure a major role in CRM.
