Sales Associate City Mall

PURPOSE & IMPACT ON ORGANIZATION:

You contribute to the store sales and adidas profit targets by:                                                                                                                                                                                                        

• Passionately inspiring and serving and selling to our consumers
• Diligently executing store operations
• Contributing to a culture of consumer centricity within the store

KEY RESPONSIBILITIES:

• Actively connect and engage with consumers entering the store
• Be aware of store KPI's (key performance indicators) and contribute to store sales
• Responsible for improving the consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards
• Be a Brand advocate, consistently exhibiting the 3 Cs (Confidence, Collaboration and Creativity)
• Use seasonal product and Brand knowledge effectively during consumer interactions
• Communicate product features and benefits, and unique selling points clearly to address consumer needs
• Connect our Consumers to relevant digital & omnichannel tools to provide a seamless shopping experience
• Be aware of all omnichannel related sales tools
• Guide our Consumers through the digital touchpoints in the store
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
• Complete sales transactions quickly and accurately while adhering to cash protection procedures
• Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty
• Minimize loss in the stockroom and the sales floor
• Perform all store operations in a safe, effective, and efficient manner
• Comply with all operational policies and procedures
• Maintain an appealing, easy to shop environment, for Consumers by executing visual merchandising and house-keeping standards
• Know the store KPIs and how you personally contribute to them
• Plays a role in maximizing sales and minimizing loss
• Keeps an up-to-date awareness of our competitors
• Offers suggestions and ideas on how to improve operations and processes
• Collaborate productively and respectfully with team members
• Communicates a desire for ongoing learning, and welcomes all available opportunities to increase own and store performance
• Seek coaching and learning opportunities to continually improve performance
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve performance
• Always work with a team-first mindset, fully respecting all colleagues and actively contributing to making adidas an inclusive and welcoming environment for all

AUTHORITIES:

• Not Applicable

KEY RELATIONSHIPS:

• Consumers
• Peers and Supervisor

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

• Retail Professional Competencies

MINIMUM QUALIFICATIONS:

• Preferably between 1-2 months working in a sports/fashion customer & commercial focused retail environment
• Basic numeracy, literacy, and verbal communication skills