Reservations Agent
Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:
• Process and confirm guest room reservations made by clients on the phone, letter or fax
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
• Promote and maintain good public relations and endeavors to maximize business
• Maintain an accurate room status at all times
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified
Skills
Education, Qualifications & Experiences You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
Knowledge & Competencies
The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies:
Understanding the job
Teamwork
Taking Responsibility
Recognising Differences
Adaptability
Customer Focus
Job Location Amman, Jordan Residence Location Jordan Contemporary, chic and effortlessly casual, Centro Mada Amman suits the needs of modern travellers who appreciate sophistication and value for money. As the first Centro concept in Amman, the lifestyle business hotel surprises guests with a young and fresh approach, offering well-designed hotel rooms & suites, original contemporary spaces and dynamic facilities and services. With a p... rime location, just minutes from major embassies and ministries in the Abdoun district and close to Amman’s major shopping malls, tourism attractions and corporate hubs including King Hussein Business Park, it is the perfect place to stay. The popular Abdali Boulevard lifestyle development and Amman’s Downtown district are just 10 minutes from Centro Mada and Queen Alia International Airport is 32km away. Choose from 194 hotel rooms and suites, each designed to maximise space, light and efficiency and featuring smart technology and in-room entertainment, as well as modern classic furniture and interiors and modern amenities to ensure you feel comfortable and at home during your stay in Amman. You can dine in, take away, entertain guests and even buy food items and necessities at our modern lifestyle-focused eateries. At FLO, which is open 24 hours daily, enjoy the best of international cuisine with a buffet breakfast or à la carte lunch, grab a snack or food essentials on the go. Why not share snacks and drinks with colleagues or friends any time you like at the cool and casual bar area. Head to the rooftop for laid-back poolside drinks, snacks and light meals day and night at GLO, a modern laid-back poolside venue where, as the name suggests, views of the city create a stunning backdrop. You can also dine in the comfort of your own room or suite, with a 24-hour menu available for your convenience.
