Request for Tender (RFT)
Project Title: Revolving Credit Fund (RCF)
RFT Number: 1/2024
Date: October 16, 2024
From: NEF Belgium
Project Location: Jordan – North Syria
Subject: Selection of Management Information System (MIS)
Purpose of the RFT
NEF Belgium is acquiring a Management Information System (MIS) for a microfinance institution with a head office in Belgium, a regional non-operational office in Amman, and two operational offices in northern Syria. This aims to centralize data management for real-time access, streamline operations for efficiency in loan and client management, and ensure standardized reporting and regulatory compliance across all locations. The system should support scalability for future growth, enhance financial tracking for loan disbursement and risk management, ensure data security, facilitate cross-regional collaboration, and provide real-time monitoring of key performance indicators across regions.
Proposal Submission Requirements
To be considered under this RFT, the offeror must submit the following documents:
- Technical Proposal (maximum 2 pages):
- Description of MIS.
- Detailed implementation plan, including milestones and timeline.
- Key personnel CVs.
- Cost Proposal:
- Detailed breakdown of the cost, including any applicable taxes and delivery charges.
- Currency: EUR.
- Financial Information (if applicable):
- Completed Financial Management Assessment Form.
- Audited financial statements from the most recent fiscal year (for organizations only).
- Certification Page:
- Signed certification that all prices in the proposal are provided independently and without collaboration with competitors.
Key Dates and Deadlines
- RFT Release Date: October 16, 2024
- Questions Due Date: October 20, 2024
- Proposal Submission Due Date: October 27, 2024
- Notification of Selection (Estimated): November 1st, 2024
- Project Start Date (Estimated): November 10, 2024
Scope of Work
The selected MIS should facilitate the data management related to the main SFS functions, core MIS components:
- Loan Management and Tracking: Loan origination, flexible repayment scheduling, loan monitoring, portfolio reporting, and risk management.
- Accounting and Financial Management: General ledger, cash management, automated financial reporting, tax compliance, and cost allocation.
- Client Management (CRM): Client profiles, history tracking, KYC compliance, and client segmentation.
- Fixed Assets Management: Asset tracking, depreciation management, and maintenance scheduling.
- Personnel Management (HRM): Employee records, payroll, attendance tracking, and performance evaluation.
- Reporting and Analytics: Customizable reports, real-time dashboards, regulatory reporting, and data export/import tools.
- Security and Compliance: Role-based access controls, audit trails, data encryption, disaster recovery, and regulatory compliance.
- Integration and Scalability: Integration with mobile money, third-party systems, and scalability for institutional growth.
- Client Interface and Accessibility: Web/mobile client portals, multilingual support, and offline functionality.
- FinTech Integration: Digital payments, mobile wallets, blockchain for security and transparency, peer-to-peer lending, and e-KYC solutions.
- Online and Mobile Loan Applications: User-friendly web and mobile loan application portals, real-time notifications, and loan calculators.
- Client Engagement and Financial Inclusion: Financial literacy tools, incentives for repayments, credit scoring with alternative data, and micro-savings/crowdfunding platforms.
- Data Analytics and AI: Predictive analytics, automated underwriting, and sentiment analysis for client feedback.
- Cloud and Multi-Channel Accessibility: Cloud-based system, omnichannel support, and agent integration for remote services.
- Enhanced Reporting and Compliance: RegTech for compliance, AML analytics, and ESG reporting for social impact metrics.
Selection Criteria:
Proposals will be evaluated based on the following criteria:
Evaluation Criteria
Past Experience = 35%
Specific Expertise (key personnel and technical approach) = 25%
Timeframe of Implementation =10%
Total Cost 30%
Submission Instructions:
Please submit your proposal in PDF format by October 27, 2024.
Conditions of Quotation
- Payment will be made within two weeks of receiving the invoice and supporting documents.
- No advance payments will be made.
- The successful bidder must not change the quoted price, and it must remain the same for the entire contract period.
- All suppliers must adhere to high ethical standards, including the prohibition of child labor, ensuring fair working conditions, and respecting basic human rights.
- NEF Belgium reserves the right to reject any quotation if it does not meet the specified requirements.
- Vendors will undergo screening and due diligence prior to finalizing any contract.
- All suppliers must include company information, including the company name, stamp, address, contact person, phone number, and email in their quotation.
Ethical Standards and Vendor Screening
NEF expects all contractors to maintain high standards in ethical issues, including the prohibition of child labor and ensuring fair working conditions for their staff. NEF will conduct vetting and due diligence procedures on all vendors prior to contracting.
Contact Information:
For questions or clarifications, please contact: procurementjordan@neareast.org
