Regional Monitoring , Evaluation and Learning (MEL) Coordinator

Employer Description

The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.

Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.

At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.

Together, we save lives and rebuild futures.

Safeguarding is central to NRC’s work. We expect all employees to: 

• treat everyone with respect and dignity 

• contribute to building a safe environment for all 

• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH) 

• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH

Job Description

The role of the Monitoring, Evaluation and Learning (MEL) Coordinator is to establish and implement systems to promote evidence-based decision-making, programme and project performance, and internal management. The MEL Coordinator will contribute to quality programming through supporting access to and use of relevant and timely information on programme scale, relevance, and effectiveness. Within this context, the MEL Coordinator will provide technical support to in-country and regional staff pertaining to MEL and build capacity across regional and country missions by identifying and supporting the implementation of effective, cost efficient and meaningful MEL systems. 

 What we are looking for       

The Norwegian Refugee Council (NRC) is seeking a highly qualified, experienced, and dynamic Regional Monitoring Evaluation and Learning Coordinator in the Middle East and North  Africa Regional Office ( MENA RO) .

 What you will do       

• Adherence to NRC policies, guidance, and procedures.
• Support and contribute to the development and implementation of country office and regional office MEL systems, including MEL Standard operating procedures (SOPs), guidance and tools.
• Participate in programme design and proposal discussions, including theory of change development, log frame design and budgeting for MEL.
• Support programme staff in planning for and executing MEL, including, data collection methodology and tools and data management, analysis and use.
• Support the implementation, dissemination and use of evaluations, assessments and monitoring data in programme development, adjustment or review.
• Contribute to organisational learning through supporting specific analysis, lessons learned and reports.
• Support the MEL Manager with capacity strengthening efforts in the area of MEL, including leading workshop sessions and providing one to one coaching.  
• Follow up and ensure the adequate execution of country and regional project and programme MEL plans.
• Contribute to the design of MEL staffing structure and resourcing, including collaboration with programme staff to identify and plan for MEL needs.

  What you will bring     

• Contribute to institutionalizing and strengthening of NRC MEL minimum standards across the region, paying particular attention to non-compliant countries
• Support in regional efforts to effectively plan and implement evidence-based learning from M&E data. This should include the rollout and implementation of country and regional learning agendas for pre-identified CCs, thematic areas and advocacy.
• Responsible for providing support within the Regional Office (RO) and across Country Offices (COs) to consolidate the tracking and consolidation of recommendations and learning, making use of institutional tools and learning moments  as well as technological solutions and platforms. 
• Support in country and regional analysis of data, particularly focusing on results pathways and outcomes. Helping to draw out trends and areas for improvement. Demonstrating and working with Regional Advisors to increase their knowledge and capacity for analysis, taking on joint analysis and report writing where required. 
• Advise and support Country Offices (COs) on development of macro logframes, use of mandatory and local indicators, and adoption of participant counting guidelines. Support country level efforts in increasing and improving outcome monitoring across all NRC core competencies
• Where needed support the MEL manager to guide evaluation teams with use of NRC templates, guidelines and quality reviews. As per requirements can also support Regional Advisors in facilitating After Action Reviews. 
• Support in the development and rollout of the Regional MEL Sharepoint page to enable easier sharing of guidance and tools. Develop Arabic content for the website, supporting to translate key documents and provide recorded overviews. 
• Working with CO and RO MEL Coordinators to discover and share best practices in MEL, leading on community of practice exchanges and capacity strengthening events. 
• Support country offices and the regional office achieve their MEL objectives as outlined in their balance score card
• Responsible to provide technical MEL support to all regional grants, ensuring that agreed logframes and monitoring plans are clear, indicator tracking and methods are consistent. Supporting the Regional Grants Manager with submission of reports, particular of MEL data and findings, ensuring results are validated, timely and accurate.  
• As the organisation advances with its partnership strategy, support partner MEL requirements across the region, particularly in relation to capacity strengthening content, tools, templates, particularly in Arabic. 
• Support in ad hoc and annual data quality audits, providing direct feedback to COs and RO Advisors, and follow up on recommended changes. Where possible using technology based solutions to cross check data and provide feedback. 
• Act as regional MEL focal point when MEL Manager is absent
• Provide in country training and support as required
• Other tasks as assigned.
  • The Job Description

What we offer       

NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.       

We think outside the box, encourage ideas, and give responsibility to all employees at all levels.       

You will have many opportunities to be heard and take the initiative.       

 Critical Interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

•           Country office MEL and information management staff.

•           Regional office Programme Unit.

•           Regional MEL Team.

•           Global MEL team.

Competencies

Competencies are important in order for the employee and the organization to deliver desired results. They are relevant for all staff and are divided into the following two categories:

Professional Competencies

Generic professional competencies for this position:

•     At least 5 years’ experience in an international non- profit organizations (INGOs) or research institute in a similar capacity 

•     Thorough experience with and knowledge of principles and current approaches to monitoring and evaluation in relief and development programs, using both quantitative and qualitative methods.

•     Stong ability for analysis of large data sets, both qualitative and quantitative, and presentation of results both in written and visual formats

•     Understanding of data and information needs for program management and decision making.

•     Experience in facilitating the capacity-building efforts of diverse colleagues, including local partner agencies on MEL

•     level advanced  English language proficiency level  (speaking, reading, writing)

•     Advanced Arabic language proficiency level (speaking, reading, writing)Analytic and computer skills, including MS Office (Word, Excel, Outlook, PowerPoint, Access)

Context/specific skills, knowledge and experience:

•  Strong organisational and team working skills

•   Demonstrate Diversity and Inclusion.

•   Strong Communication and interpersonal skill 

•  Building trust and meaningful relationships with various stake holders. 

•  Maintain confidentiality.

•  Ability to work with remote teams.

•   Knowledge of the INGOs operations and the dynamics of the humanitarian sector and working   within complex and hostile environments.

Behavioral Competencies

•     Planning and delivering results

•     Working with people 

•     Communicating with impact and respect

•     Analysing

•     Handling insecure environments

•     Coping with change 

Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

• NRC Goals and Performance 
• The NRC Competency Framework

Additional Information :

• Position:                                   Regional Monitoring, Evaluation and Learning (MEL) Coordinator
• Grade:                                      7
• Reports to:                               Regional Monitoring, Evaluation and Learning (MEL) Manager 
• Supervision of:                         None
• Duty station:                            Middle East and North Africa Regional Office, Amman Jordan
• Travel:  25% within the region (possible travel to Iraq, Lebanon, Libya/Tunisia, Palestine, Syria, Yemen) .
• Duration and type of contract:  Fixed term until December 31st 2025

Important information about the application process       

This position is open to candidates who have the legal right to work in Jordan. Please note that we are unable to provide work permits or visa sponsorship for this position. 

All Jordan nationals are open to apply      

We welcome applications from all qualified and interested candidates. Send in your application before 31  Dec 2024  . Please ensure you attach CV , Cover letter & copies of your academic and professional certificates.

Why NRC?        

The Norwegian Refugee Council (NRC) is an independent humanitarian organization helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.       

Watch this short video to see NRC in action.       

Learn more about NRC