Job Description
What you will do:
Customer Complaints Handling:
- Receive, log, and report complaints.
- Validate quality incidents (LIRs) from a quality perspective.
- Follow up on action plans with involved parties until resolution.
- Share a monthly complaint log with the regional team.
ISO, JSMO, GSO, FSC, ESMA, ISEGA, and other regulatory standards:
- Plan and execute internal audits for compliance with ISO and other internal standards.
- Maintain and renew certifications annually with third-party auditors.
- Prepare and conduct a yearly MRM (Management Review Meeting).
- Manage documentation changes and controls.
- Close all audit findings and ensure ongoing compliance.
Quality DDS & Quality Pillar:
- Support the site’s quality master plan and priority list.
- Own the FBQ RTT DMS and manage action plans with monthly scorecard reviews.
- Co-own the weekly quality pillar meetings, following the PDCA (Plan-Do-Check-Act) cycle.
- Lead discussions and corrective actions for daily quality issues.
- Review and update quality standards and success criteria.
Training & Qualification:
- Develop and align a yearly training plan for the site, focusing on critical quality training.
- Track training progress and take corrective actions where necessary.
- Train operators and technicians on quality standards and processes.
Quality Incident, Alerts, QBOS, and Health Check:
- Record, track, and follow up on all quality incidents and alerts.
- Improve incident reporting processes using electronic forms for easy tracking.
- Propose and review a weekly quality health check calendar.
PPP QA Engineer and Management Representative:
- Implement and continuously improve the quality management system.
- Plan and conduct internal audits to ensure compliance.
- Prepare for external audits to maintain ISO 9001 certification.
- Standardize management systems and procedures across all PPP functions.
What you will need:
- Education: Bachelor’s degree in Engineering or related field.
- Experience: 0 - 2 years of experience in quality assurance activities.
- Skills: Excellent proficiency in MS Office (Word, Excel, Outlook).
You will love this job if you have:
- A passion for solving problems and improving quality.
- The agility to thrive in a fast-paced environment.
- Team spirit and love collaborating across departments.
- A results-driven mindset, always focused on hitting goals.
Job Details
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Job Location
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Jordan
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Company Industry
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Other Business Support Services
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Company Type
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Unspecified
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Employment Type
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Unspecified
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Monthly Salary Range
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Unspecified
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Number of Vacancies
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Unspecified