Job Description
About the Job
We are looking for a dedicated Passenger Service Agent responsible for ensuring a seamless and positive travel experience for our passengers. This role involves overseeing all aspects of passenger processing at the airport, from check-in and boarding to baggage handling and security protocols, while maintaining the highest standards of customer service and regulatory compliance.
Duties & Responsibilities:
- Conduct passenger check-ins within specified timeframes.
- Ensure check-in counters are operational and display all safety and security procedures.
- Follow procedures for boarding, accommodating crown class and special needs passengers.
- Announce flight-related information promptly.
- Handle baggage check-in and transfer procedures in line with time limitations.
- Record and process baggage claims (loss, delay, damage) as per airline agreements.
- Ensure that all necessary tags, forms, and documents are prepared and available.
- Manage delayed flights by following set procedures and assisting passengers.
- Display customer service skills to ensure passenger satisfaction.
Preferred Candidate
Degree
Bachelor's degree / higher diploma
