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Job Description

About the Job

We are looking for a dedicated Passenger Service Agent responsible for ensuring a seamless and positive travel experience for our passengers. This role involves overseeing all aspects of passenger processing at the airport, from check-in and boarding to baggage handling and security protocols, while maintaining the highest standards of customer service and regulatory compliance.

 

Duties & Responsibilities:

 

 

  • Conduct passenger check-ins within specified timeframes.
  • Ensure check-in counters are operational and display all safety and security procedures.
  • Follow procedures for boarding, accommodating crown class and special needs passengers.
  • Announce flight-related information promptly.
  • Handle baggage check-in and transfer procedures in line with time limitations.
  • Record and process baggage claims (loss, delay, damage) as per airline agreements.
  • Ensure that all necessary tags, forms, and documents are prepared and available.
  • Manage delayed flights by following set procedures and assisting passengers.
  • Display customer service skills to ensure passenger satisfaction.

 

 

Skills

  • Proficiency in English language
  • Computer skills
  • Quality and security consciousness
  • Ability to work under pressure 
  • Customer services skills
  • Interpersonal and Time Managmnet skills.

Preferred Candidate

Years of Experience
Min: 0 Max: 5
Nationality
Jordan
Degree
Bachelor's degree / higher diploma
Career Level
Entry Level
Major
Tourism Management or any related field.
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Royal Jordanian - Other locations logo
Royal Jordanian - Other locations
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The National Carrier and Jordan's Ambassador to the World “I want our national carrier to be the ambassador of goodwill and the bridge across which we exchange culture, civilization, trade, technology, friendship and better understanding with the rest of the world.” King Hussein Bin Talal, 1963 Growth in Size and Reputation Royal Jordanian’s role as Jordan’s national carrier has now long been established since 1963. Now under the guidance of His Majesty King Abdullah II, we have ascended from humble beginnings with three aircraft and four regional destinations, to become one of the elite members of a global alliance, a fleet comprising more than 30 aircraft, and a destination network of 60 global stops. Not only have we grown in size, our reputation has been cemented in the public eye through our full membership in oneworld since 2007. Centrally Located Strategically located in Amman, Royal Jordanian's central hub provides the ideal location through which Europe, Asia, Africa, and anywhere in the Middle East can be easily reached. Our Amman City Terminal at 7th Circle provides a central locale for sales and early boarding services. We are proud to fly in and out of our main airport, Queen Alia International Airport (QAIA), conveniently situated just outside the city. A Family of Services In order to ensure quality in all areas of service and operations, RJ owns shares in a number of sister companies related to providing the utmost in air travel services.

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