Job Description
We are "Ebel Group", a company specialized in building and managing food & beverage brands, based in Amman, Jordan.
Among the brands operated by Ebel Group:
- Mazmez: A fast-food restaurant located in the heart of Downtown Amman, offering fresh and relatable street-style meals.
- The Pastry (البيستري): A creative brand specializing in artisanal baked goods and innovative pastries.
- Looty: A gifting-focused brand that blends premium Western-style desserts with personalized, memorable gifting experiences.
We are looking for an Operations Supervisor to contribute on-site to the daily management of operations across branches and the central kitchen, ensuring the implementation of daily standards and reporting directly to the Operations Manager.
Detailed Responsibilities:
- Ensure daily operations are executed properly, including preparation, delivery, cleaning, setup, and order handling.
- Monitor the performance of the operations team across branches, delivery, and the central kitchen.
- Ensure all daily operational instructions and health standards are strictly applied.
- Follow up on stock levels and report any shortages or missing items.
- Submit daily and weekly reports covering production, issues, and observations.
- Train new staff members on company policies and operational procedures.
- Respond immediately to any operational emergencies in branches or production areas.
Skills
Strong Operational Awareness
- Ability to oversee daily workflows in kitchens, delivery, and front-of-house with attention to efficiency and quality.
Leadership & Team Supervision
- Can manage, motivate, and guide operational staff with confidence and fairness.
Problem-Solving Under Pressure
- Quick decision-making in handling operational disruptions or emergencies.
Attention to Detail
- Ensures all hygiene, safety, and operational standards are met consistently.
Effective Communication
- Can clearly report to the Operations Manager and communicate instructions to teams.
Time Management
- Prioritizes tasks effectively, especially during peak service hours.
Adaptability & Field Presence
- Willingness to be present across multiple locations, especially in branches or the central kitchen.
Reporting & Documentation
- Ability to prepare accurate and timely daily/weekly operational reports.
Training Mindset
- Capable of onboarding and coaching new team members on SOPs and best practices.
Basic Tech Proficiency
- Familiarity with tools like Google Sheets, POS systems, or task tracking apps (Notion) is a plus.
Preferred Candidate
Years of Experience
Min: 3 Max: 7
Residence Location
Amman,Jordan
Degree
Bachelor's degree / higher diploma
