Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.
We are looking for a Operations Manager to join our team and be part of our growth. If you’re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you.
What’s On Your Plate?
● Manage and improve local NFV operations through vendor management, optimizing processes & best
practices as well as developing a strong local operations team. The key focus is to drive operational efficiency to support sales and growth locally. This role holder will oversee internal teams within Vendor Content + Vendor Operations + oversee outsourced content scanning teams.
● Accountable for local NFV operational performance including both commercial & operational KPI's
● Work with Head of NFV to shape the strategy/plan to achieve targets, ensuring regular reviews and pre-prioritisation
● Create and maintain a strong partnership with the Sales team; collaborate on strategy, priorities and opportunities
● Work with Regional Ops team to be the local market ops stakeholder; highlight opportunities, gain support and share any local initiatives
● Work closely with key accounts on performance, opportunities and leverage relationship to build local market insights
● Scope and deliver local initiatives to improve ops metrics quantified with data analysis
● Drives the team to deliver consistent results & improvements across all NFV verticals
● Consistently reviews performance, highlighting successes and areas of improvements supported by a target action plan
● Expert in local operational process/procedures, continually evaluating, simplifying, removing non-value adding tasks and auditing compliance
● Ability to think outside of the box, innovate where product/processes are not available and challenge ways of working
● Leads by example and provides in depth training to team
● Drive team focus on objective and goals by building a cohesive team that drive results through maximum efficiency
● Share best practices, successful initiatives with our markets to support
What Did We Order?
● 3 plus years operational experience in Grocery operations or food/tech business
● Strong operational experience, local expertise desirable
● Direct Line management experience - Ability to build relationships, motivate peers and manage upwards
● Ability to build relationships, motivate peers and manage upwards
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