Job Description
Purpose of the Job
Job Description
- Handle the Freight Helpdesk, resolving various priority and issue level tickets coming from employees across all levels of the organization globally.
- Confer with users through calls/emails and conduct first level support diagnostics in Cargowise to investigate and resolve problems, providing technical support and assistance.
- Assess the importance of Cargowise system risks and escalate unresolved issues to second level support for mitigation planning.
- Capability to explain technical sides of the software to a non-technical audience and provide basic training to users upon requirement.
- Ensuring the quality and integrity of data by performing data cleansing, updation and maintenance activities related to users, shipments, organizational accounts, etc.
- Ensure user queries/tickets are handled and responded to in a timely and efficient manner.
- Articulate and keep up-to date with the standard operating procedures in place for freight and Cargowise software to be a competent first point of contact/ front liner with the end-users.
- Help drive the change to improve business responsiveness and accelerated invoicing through comprehensive 1st level service desk support.
Job Responsibilities - Experience and Education
- A graduate with a Bachelor’s Degree in Business, Logistics, Information technology, Industrial Engineering or a related field.
- Previous Cargowise Experience (good to have but not necessary).
- Be Tech-Savy and comfortable with learning and operating new softwares / domains.
- Proficiency in MS Suite (SharePoint, Microsoft Word, Microsoft PowerPoint, Microsoft Teams, Microsoft Excel, etc).
- Fluency in English, both written and spoken.
- Able to work in a global cross functional team with key stakeholders across the organization.
- Self - motivated with an eagerness to learn and advance on the job.
- Goal oriented with excellent time management skills.
- A keen eye for detail.
- Being front-liners with users, it is essential to have excellent communication, skills with ability to articulate knowledge into structured take-aways.
- Negotiation
- Strong problem solving and analytical skills with the ability to work well under pressure and deal with large volumes of data/information.
Leadership Behaviors
Building Outstanding Teams
Setting a clear direction
Simplification
Collaborate & break silos
Execution & Accountability
Growth mindset
Innovation
Inclusion
External focus
Skills
Job Details
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Job Location
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Amman Jordan
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Company Industry
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Other Business Support Services
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Company Type
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Unspecified
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Employment Type
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Unspecified
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Monthly Salary Range
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Unspecified
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Number of Vacancies
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Unspecified
