Learning & Development Manager
Job Description
We are currently seeking for passionate and dynamic guest focused Learning and Development professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our employees.
As a Director of Learning & Development / Learning & Development Manager you are responsible for managing the hotel’s training function in order to promote the desired work culture. The role involves developing and conducting training courses as well as facilitating training workshops based on operational requirements and will include key responsibilities such as:
• Assess current and future training and development needs for the hotel, deliver a variety of professional quality training and development programs and evaluate the effectiveness of training delivery by managers and supervisors
• Conduct an ‘Colleague Development Needs’ analysis and prepare an Annual Learning and Development Plan and budget accordingly
• Provide professional internal consulting and conduct off job training sessions as necessary that creates measurable performance solutions and long-term growth and development for all colleagues.
• Pro-actively shape a service-oriented culture within the operation by measuring and monitoring guest feedback and establishing effective means of communicating this to the management and other colleagues.
• Assist in the selection of Departmental Trainers, then train and develop them through ongoing workshops and monthly meetings
Skills
Education, Qualifications & Experiences You should have three years managerial experience in a professional training environment with expertise in instructional methods and training techniques including needs analysis, learning theory, group and individual training techniques, as well as training evaluation. You must have a good working knowledge of computers along with excellent communication and presentation skills.
Knowledge & Competencies
The ideal candidate will be passionate about training and developing others with the ability to conduct and follow structured training programs in a charismatic and enthusiastic way. You enjoy working with all level of colleagues in a diverse environment, portray superior customer service, interpersonal, team building and conflict resolution skills and posses following competencies:
Understanding the Business
Influencing Outcomes
Planning for Business
Team Building
Valuing Diversity
Leading People
Adaptability
Drive for Results
Customer Focus
Managing Operations
Job Location Amman, Jordan Residence Location Jordan
About This Company
The Boulevard Arjaan by Rotana
Hospitality & Accomodation Amman, Jordan Located in the heart of Amman, The Boulevard Arjaan by Rotana is an outstanding community within The Boulevard, exclusively developed for the admirers of an ideal lifestyle destination. The Boulevard Arjaan by Rotana is the place that provides hotel apartments’ guests with a centralized, pedestrian, and wheel-chair friendly environment in a safe and dynamic location with only a 45-minute drive from Queen Alia International Airport. Our 391 luxurious apartments showcase modern interior designs and lavish furniture that reflect the 5-star hospitality in which Rotana promises its guests a home away from home experience; ranging from studios to four bedroom penthouses, it is a one-of-its-kind accommodation in Amman. Dining options include two signature restaurants, Café Italia and Café Margaux, with stylish outdoor terraces overlooking The Boulevard’s pedestrian spine. Our facilities include 3 state-of-the-art meeting rooms designed to fulfill your business need, and a business centre to comprehend your goal. The Boulevard Arjaan by Rotana offers you an exquisite experience at two rooftop swimming pools overlooking Abdali and the vibrant Capital, as well as access to Bodylines Fitness and Wellness Club to help you stay focused and energized.
