IT QA Manager

The IT QA Manager plays a crucial role in ensuring the quality and reliability of IT services within a non-profit organization. This position involves overseeing the quality assurance processes, implementing testing strategies, and leading a team of QA professionals. The ideal candidate will have a strong background in IT services, a keen eye for detail, and the ability to work collaboratively with various departments to enhance service delivery. The role requires a proactive approach to identifying issues and implementing solutions that align with the organization's mission and goals.

Responsibilities:

1. Develop and implement comprehensive QA strategies and testing plans to ensure high-quality IT services.
2. Lead and mentor a team of QA analysts and testers, providing guidance and support in their professional development.
3. Collaborate with IT development teams to define quality standards and ensure adherence throughout the software development lifecycle.
4. Conduct regular audits and assessments of IT processes to identify areas for improvement and ensure compliance with industry standards.
5. Manage the defect tracking process, ensuring timely resolution of issues and effective communication with stakeholders.
6. Prepare detailed reports on QA activities, including metrics and performance indicators, to inform management decisions.
7. Facilitate training sessions for staff on quality assurance best practices and tools.
8. Stay updated on industry trends and emerging technologies to continuously enhance QA processes.
9. Coordinate with other departments to align QA efforts with organizational objectives.
10. Participate in project planning meetings to provide insights on quality considerations and resource allocation.

Preferred Candidate:

1. Strong analytical and problem-solving skills.
2. Excellent communication and interpersonal skills.
3. Ability to work effectively in a team-oriented environment.
4. Detail-oriented with a commitment to delivering high-quality results.
5. Experience with automated testing tools and methodologies.
6. Proven ability to manage multiple projects and deadlines.
7. Adaptability to changing priorities and willingness to learn new technologies.
8. Strong organizational skills and attention to detail.
9. Experience in non-profit organizations is a plus.
10. Knowledge of regulatory compliance standards related to IT services.