Job Description
The IT & Digital Transformation Manager will be responsible for overseeing and optimizing CTC’s technology infrastructure and digital transformation initiatives. This role includes managing local networks, cloud services, Microsoft 365, ERP systems, e-commerce platforms, and email systems. The ideal candidate will also spearhead the integration of smart applications and AI-driven solutions to enhance operational efficiency and business processes.
Key Responsibilities:1. IT Infrastructure Management: - Oversee and maintain the company’s local network, servers, and cloud-based solutions.
- Ensure the security, scalability, and efficiency of IT infrastructure.
- Manage Microsoft 365 and other cloud services to optimize collaboration and data management.
- Implement IT policies, procedures, and best practices to ensure data integrity and security.
2. ERP & Enterprise Applications: - Manage the technical implementation and maintenance of the ERP system.
- Ensure seamless integration between ERP and other business applications.
- Train employees on ERP functionalities and resolve system-related issues.
3. E-Commerce & Digital Platforms: - Oversee the technical aspects of CTC’s B2B and B2C e-commerce platforms.
- Implement and optimize digital payment gateways and logistics integration.
- Enhance the user experience, security, and performance of online sales channels.
4. AI & Smart Application Integration: - Research and implement AI-driven solutions to improve business operations.
- Introduce automation tools for customer service, sales analytics, and operational efficiency.
- Evaluate and integrate smart applications that can enhance supply chain management, marketing analytics, and sales forecasting.
5. Cybersecurity & Data Protection: - Develop and enforce cybersecurity protocols to protect company data.
- Ensure compliance with data protection regulations.
- Implement disaster recovery and business continuity plans.
6. IT Support & Training: - Provide technical support to all departments.
- Train employees on IT tools, security best practices, and new system implementations.
- Work closely with vendors and service providers for system upgrades and troubleshooting.
7. Digital Transformation Strategy: - Align IT strategy with business objectives to drive digital transformation.
- Identify and implement emerging technologies that offer a competitive advantage.
- Support cross-functional teams in adopting digital tools and optimizing workflows.
