Education & Work Experience Master's Degree - 2 year(s) experience OR Bachelor's Degree - 4 year(s) experience
Develop new software and oversee development of the new software packages (in-house or on the market), as required, for high impact results (e.g. office management system, electronic registry, intranet, etc). Develop new automation tools using OCHA corporately developed platforms. Develop Terms of Reference (TOR) for software products and provide monitoring and evaluation support to Programme teams during the development life cycle. Provide in-house development of tools for programme and operations when needed. Identify opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (e.g. office management systems, donor profile software, knowledge management systems). Provide technical advice on web applications, development, management, hosting, publication, and maintenance. CO focal point for the IDAM and APAMA.
Monitor computing resources to provide a stable and responsive environment. Review reports on the network performance and issues and take corrective actions. Operate network utility procedures, define network users and security attributes, establish directories, menus and drive-mappings, configure network printers and provide user access. Ensure OCHA desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks. Monitor cloud-based backup and restoration procedures and compliance for both server and local drives. Ensure timely upgrade of LAN infrastructure and Internet connectivity to meet OCHA requirements. Provide technical advice on network administration to other agencies as required. Regularly review parameters of information for the network clients and electronic mail. Trouble-shoot and monitor network problems. Prepare cost recovery methodology and calculations to provide transparent, timely and precise cost recovery of ICT services. Monitor the preparation of cost recovery bills. Identify and promote different systems and applications for optimal content management, knowledge management and sharing, and information provision. Organize training for the operations/projects staff on ICT issues. Synthesize lessons learned and best practices directly linked to ICT management. Provide sound contributions to knowledge networks and communities of practice. Advanced university degree (master's degree or equivalent) in Information Systems, Information Management, Computer Science, Software Development or related field is required. A first-level university degree (bachelor’s degree) in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree. Certifications in CCNP, MSCA, MSCE or MCP are desirable Minimum of 2 years (with master’s degree) or 4 years (with bachelor’s degree) of relevant experience that includes development and implementation of ICT strategies; web design and development of web-based office applications; providing technical support for Cloud ERP environments. Knowledge, management and supervision of ICT services and teams; working with hardware and software platforms, and telecommunications facilities and applying advanced knowledge of database applications, web- based and cloud infrastructure management systems is desirable. Relevant experience in the UN common system is desirable. Working experience in Networking (Cisco switches, Sophos firewall and MikroTik routers) is desirable. Relevant experience in managing information and communication technology systems in disaster response and/or complex emergencies in countries affected by disasters or conflict is desirable. Knowledge of Microsoft Office365 applications support, Webex, and One Drive,Azure Active Directory knowledge is desirable. Certifications in CCNP, MSCA, MSCE or MCP are desirable. Experience in administrative and or protocol support services are desirable
Applicant information about UNOCHA rosters Note: UNOCHA reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNOCHA at the same grade level and with similar job description, experience and educational requirements.
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