Job Description
Purpose of the Job
The HRSS Services Specialist is responsible for creating a positive experience to all our customers by supporting our local HR team with all transactional processes
Job Description
- Effectively process HR service requests and transactions related to one or more HR specialties with a high degree of accuracy and adherence to procedures.
- Ensure adherence to service standards/metrics for all offerings and ensuring all service standards are met.
- Provide insight and guidance on opportunities for process improvement and actively participate in a variety of projects to improve the existing overall HR Shared Services function.
- Collect and analyze data from multiple sources as required
- Communicate effectively with multiple functions to ensure awareness of process updates/changes at all times.
Job Responsibilities - Experience and Education
- 0-2 years corporate experience, ideally including some HR or Staffing Coordination experience.
- Bachelor's degree and/or certification in HR, Business Administration, or related field are preferred.
- Passion for delivering world-class customer service with focused attentiveness and responsiveness to customer needs.
- Demonstrate the ability to multitask with strong attention to details
- Acts proactively to achieve results and always strives to deliver more than is expected before being asked to.
- Excellent organizational skills and initiative to improve processes.
Leadership Behaviors
Setting a clear direction
Building Outstanding Teams
Simplification
Collaborate & break silos
Growth mindset
Execution & Accountability
Innovation
Inclusion
External focus
Skills
Active Listening
Communication Skills
Attention To Details
Time Management
