Job Description
Company DescriptionJoin us at Accor, where life pulses with passion!As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitalityis a work of heart,Join us and become a Heartist®.Job DescriptionWe are seeking a detail-oriented and motivated Housekeeping Supervisor to join our team in ibis Hotel Amman, Jordan. As a Housekeeping Supervisor, you will play a crucial role in maintaining the highest standards of cleanliness and guest satisfaction in our hotel. This position requires a professional who can effectively lead a team, manage daily operations, and ensure exceptional service delivery.Oversee and coordinate daily housekeeping operations, ensuring rooms and public areas meet our high cleanliness standardsLead, train, and motivate a team of housekeeping staff to deliver exceptional serviceConduct regular inspections of guest rooms and public areas to maintain quality standardsManage inventory, order supplies, and maintain par levels for housekeeping materialsCollaborate with other departments to ensure smooth hotel operations and guest satisfactionAddress and resolve guest concerns promptly and professionallyImplement and maintain safety and security procedures within the housekeeping departmentAssist in creating work schedules and assigning tasks to team membersParticipate in the recruitment and evaluation of housekeeping staffEnsure compliance with hotel policies, procedures, and industry standardsContribute to the development and implementation of innovative housekeeping practicesQualifications2-3 years of experience in housekeeping roles within a hotel environmentPrevious supervisory experience in a similar settingDiploma in Hospitality Management or related field preferredProven ability to lead, motivate, and develop a teamExcellent organizational and time management skillsStrong attention to detail and commitment to maintaining high cleanliness standardsOutstanding communication and interpersonal skillsPassion for creating memorable guest experiencesProficiency in inventory management and supply orderingKnowledge of housekeeping best practices and safety standardsHigh standard of personal hygiene, grooming, and presentationAbility to work flexible hours, including weekends and holidaysFamiliarity with hotel management software is a plusFluency in English; knowledge of Arabic or other languages is an advantageAdditional InformationWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
