Do you want to make a difference in people's lives?
We are seeking dynamic Helpdesk Admin to join our growing team. We want a team member who is motivated and eager to learn, and who will be regarded as an addition to the IT department. The candidate should be delivering exceptional outcomes across Wuduh.
Who we are:
WUDUH is the Jordanian operations hub servicing a U.S.-based company specializing in financial settlement solutions. At the heart of our work, we help people manage and navigate their financial future with confidence.
Beyond our work, we are passionate about nurturing talent and promoting a culture of innovation, creativity, and endless possibilities. If you are looking for a place to develop your skills and make a real impact, WUDUH is where you can grow and succeed.
Tasks & Responsibilities:
User Support: Provide first-level technical support to end-users, addressing hardware and software
issues promptly and effectively. Assist users with account setup, password resets, and access-related inquiries. Respond to helpdesk tickets and resolve issues within established service level agreements.
System Administration: Perform routine system maintenance tasks, including software updates, patches, and system backups. Assist in the administration and maintenance of servers, workstations, and network equipment.
Hardware and Software Management: Install, configure, and troubleshoot desktops, laptops, printers, and
other hardware components. Install and maintain software applications, ensuring proper licensing and compliance.
Monitoring: Oversee system performance to ensure the availability and reliability of IT infrastructure by conducting daily, weekly, and monthly Check lists and tasks).
Network Support: Provide first-level support to troubleshoot network connectivity issues and assist in their resolution. Collaborate with the network team to implement and maintain network security measures.
Documentation: Maintain accurate and up-to-date documentation for end user basic configurations and troubleshooting procedures. Create user guides and training materials for common IT tasks.
Security and Compliance: Participate in security audits and assessments to ensure compliance with industry standards.
Collaboration and Training: Collaborate with other IT team members to address complex issues and projects. Provide training to end-users on IT best practices and tools.
What we offer:
Employment type:
Working days:
Ready to make your mark?
Apply now for a career that merges your talents with innovation. At WUDUH, your journey to a fulfilling career is just a click away!
Learn more at wuduh.zenats.com
Eligibility is limited to Jordanian nationals and individuals born to Jordanian mothers.
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