Front Desk Agent
Hotel Brand: InterContinental
Location: Jordan, Amman
Hotel: Amman (Jordan) (AMMHA), Islamic College Street, P.O. Box 35014, 11180
Job number: 137641
Share:
DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS:
Receive, register, check in and out guests according to Hotel Brand and legal requirements and enter guest details into the PMS
Be familiar with all guest rooms to ensure rooms sales are maximised in accordance with selling strategies.
Process all cashiering transactions in accordance with Front Office Accounting Standards.
Responsible for float and ensure all accounting procedures are adhered to.
Be fully conversant with hotel rooms, availability and rates and be able to sell accordingly
Follow all Credit Policy and procedures
PEOPLE:
Be involved and contribute at team meetings.
GUEST EXPERIENCE:
Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
Be aware of functions, facilities, promotions and events taking place in the hotel
Receive, process and confirm all reservations whether inbound or outbound
Maintain all documentation as required.
Liaise and follow up any actions required for guests.
Control and monitor the allocation of rooms
Courteously handle all incoming and outgoing telephone calls for guests and staff
Ensure correct billing of all telephone charges to guests and monitor all administration extensions
Process wake up calls
Maintain guests voice mail system and manual message system
Maintain all additional equipment required for all voice communication
Receive guest enquiries and appropriately handle and log
Liaise with relevant departments on all elements including but not limited to out of order, and guest needs maintenance, refurbishment.
Maintain parcel log and follow procedures.
Maintain log for all incoming / outgoing keys.
Maintain privacy of guests with reference to room numbers, names, nationality, etc.
Weekly safe box inventory.
Update guest registration cards, update guest profile.
Report anything considered as health or safety hazard & be aware of the IHG Health & Safety Policy
RESPONSIBLE BUSINESS:
Follow acceptable practices as required by company policy and procedures.* Be fully conversant with all hotel emergency procedures
