Job Description
Our Culture:
At STS we are proud of our culture and how it drives everything we do. We are looking for individuals who share our values and want to be part of a unique and engaging culture that revolves around collaboration and innovation. If you are looking for a role where you can drive engagement and excellence across teams through commitment and collaboration, and are someone who is customer-centric and appreciates an organization with uncompromised integrity that focuses on employee engagement then read on to learn more about how you can become part of the STS family.
Code of Conduct
At STS we strictly adhere to our code of conduct, which is there to serve as a moral compass, offering a framework for responsible behaviours and enabling ethical choices that cultivate positive relationships and a better future. It also outlines policies, standards, and procedures for our global operations, promoting integrity and ethical excellence across the countries we engage with.
Every year, all employees are required to review, comprehend, confirm, and adhere to the code of conduct. Additionally, all newly hired employees are subject to the same as part of their onboarding process.
Duties and Responsibilities:
Project Planning and Designing
- Create implementation plans, designs and generate detailed technical implementation report for each undertaken project.
- Generate design, implementation, disaster recovery, and other technical documents if required.
- Stay current on industry trends and new technologies and recommend future initiatives.
- Install new products and apply performance and security procedures.
- Supervise the migration of existing solutions and apply needed updates.
- Complete configuration and upgrading based on design and specifications of client proposals.
- Supervise the administration of systems and servers to ensure availability of services to authorized users.
- Complete integration and test the applications and systems.
- Maintain and submit accurate implementation reports, test reports, and other documents as required per project basis
- Provide timely status reports to supervisors and project managers.
- Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support.
- Follow-up on major accounts in terms of technical support and proactive support service.
- Maintain applications, operating systems and perform various preventative maintenance tasks for clients.
- Provide hands on training to the customer “Knowledge Transfer”.
- Run Instructor led classroom training.
- Provide post-implementation consultation by analyzing operational needs and proposing technical solutions based on customer requirements
Implementation
- Install new products and apply performance and security procedures.
- Supervise the migration of existing solutions and apply needed updates.
- Complete configuration and upgrading based on design and specifications of client proposals.
- Supervise the administration of systems and servers to ensure availability of services to authorized users.
Testing, Documentation and Reporting
- Complete integration and test the applications and systems.
- Maintain and submit accurate implementation reports, test reports, and other documents as required per project basis
- Provide timely status reports to supervisors and project managers.
Technical Assistance and Consultation
- Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support.
- Follow-up on major accounts in terms of technical support and proactive support service.
- Maintain applications, operating systems and perform various preventative maintenance tasks for clients.
- Provide hands on training to the customer “Knowledge Transfer”.
- Run Instructor led classroom training.
- Provide post-implementation consultation by analyzing operational needs and proposing technical solutions based on customer requirements.
