Delivery Manager - Jordan

Do you want to love what you do at work? Do you want to make a difference, an impact, and transform people's lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for ,webook.com is Saudis #1 private event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing half a billion in sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA. 

Job Summary:

Webook.com is seeking a highly skilled and experienced Delivery Manager to lead and oversee the successful execution of projects in our new Jordan office. The ideal candidate will have a strong background in project management, exceptional leadership abilities, and expertise in using Jira for efficient project tracking and management. As a Delivery Manager, you will be responsible for managing complex projects, ensuring they are delivered on time, within budget, and meet the highest quality standards. This is a key role where you will work closely with cross-functional teams, stakeholders, and clients to drive project success while continuously improving processes and methodologies. 

Key Responsibilities:

• Develop detailed project plans, outlining timelines, milestones, and resource allocation.
• Monitor and track project progress, ensuring milestones are achieved on time and within budget.
• Identify and mitigate risks that may impact project delivery.
• Lead and motivate project teams, fostering collaboration and a productive work environment.
• Allocate tasks and responsibilities to team members, ensuring efficient use of skills and resources.
• Provide regular feedback and support to team members, promoting professional growth.
• Serve as the primary point of contact for all project-related communications with stakeholders.
• Build and maintain strong relationships with clients, ensuring their needs and expectations are met.
• Conduct regular status meetings with stakeholders to provide project updates and manage changes.
• Ensure all project deliverables meet quality standards and comply with organizational policies.
• Implement and monitor quality control processes for successful project delivery.
• Continuously evaluate and improve delivery processes for enhanced efficiency and effectiveness.
• Implement best practices and methodologies to optimize resource utilization and streamline project delivery.
• Manage project budgets to ensure cost-effectiveness and adherence to financial constraints.
• Optimize resource allocation and utilization to deliver projects on time and within budget.
• Prepare and present detailed project reports for stakeholders and senior management.
• Maintain comprehensive project documentation, including plans, schedules, meeting minutes, and status reports.

Additional Responsibilities:

• Manage all projects via Jira, ensuring efficient tracking, reporting, and project management.
• Supervise the operational aspects of the project as required.
• Ensure seamless integration and effective use of Jira across all team members.
• Facilitate Jira training and support for team members to enhance proficiency.
• Adapt and refine agile methodologies to suit the projects requirements and team dynamics.

Qualifications:

• Bachelors degree in Business Administration, Project Management, Information Technology, or a related field (Masters degree is a plus).
• Proven experience as a Delivery Manager, Project Manager, or in a similar role.
• Experience managing complex projects with cross-functional teams.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in project management tools, particularly Jira.
• Solid understanding of project management methodologies (Agile, Scrum, Waterfall).
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple projects simultaneously and meet tight deadlines.
• Project Management Professional (PMP), Certified ScrumMaster (CSM), or similar certification preferred.
• Expertise in Jira with a proven track record of managing projects using the tool.
• Agile certification and extensive experience with agile methodologies are essential.