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Eon Aligner Customer Success · Amman, Jordan
Customer Success Specialist
Eon Dental is a high-impact medical devices & tech company growing at neck breaking speed. We are a team of over 400 colleagues dedicated to making Eon Dental a leading global player in the clear aligner and dental services industry.
Eon Dental aims to deliver value to dentists and orthodontists worldwide by offering a superior quality product, dynamic pricing, treatment schemes as well as after-sales service and assistance.
Software and innovation are involved in all aspects of our product lifecycle; beginning from an engaging experience on the frontend applications that serves customers and dentists to robust backend solutions for process management and automation.
Our excitement about the vision and mission of the company has enabled us to foster a great culture and an exciting work environment that is based on building synergies and our team’s exceptional talent to make our customers’ experience outstanding.
Your Impact
The Customer Success Specialist role is based in Jordan and reports to Customer Success Team Lead and will be responsible for delivering outstanding frontline support to Eon Aligner customers, ensuring prompt resolution of technical and clinical inquiries. Assist in customer training and education to maximize product understanding and usage. Contribute to overall customer satisfaction and retention through efficient issue management and proactive customer engagement.
What You'll Do
Respond promptly to customer inquiries and provide frontline support for Eon Aligner users, addressing technical and commercial questions.
Assist customers with product navigation, troubleshooting, and basic technical issues, escalating complex matters to senior team members as needed.
Collaborate with senior team members and clinical support teams to ensure accurate and comprehensive customer assistance.
Assist in delivering initial and ongoing training sessions for customers on Eon Aligner features, packages, procedure and portal, along with any commercial and technical updates.
Help customers optimize their use of Eon Aligner to achieve successful clinical outcomes and patient satisfaction.
Manage customer issues and concerns effectively, escalating complex problems to Customer Success Managers or clinical support teams for resolution.
Track and follow up on customer issues to ensure timely and satisfactory resolution, maintaining high levels of customer satisfaction.
Maintain accurate records of customer interactions, support tickets, and issue resolutions in CRM systems or databases.
Assist in preparing basic reports and updates on customer support activities and metrics for team review and analysis.
Stay informed about Eon Aligner updates, product enhancements, and industry trends related to orthodontic treatments and clear aligner technology.
Participate in ongoing training and skill development initiatives to enhance customer support capabilities and knowledge.
Adhere to the quality standards and safety procedures as per the company guidelines and local regulations.
Take appropriate actions in relation to any hazards and work related issues, and escalate as needed, in order to ensure prompt and effective resolution.
Perform other job-related tasks as assigned by the line manager, in order to ensure the fulfillment of organizational objectives.
What To Bring
- Bachelor’s degree in a relevant field.
- 2+ years of experience in customer success/service roles, with a proven track record.
- Proficient in English, both written and verbal.
- Strong communication skills with the ability to build relationships and collaborate effectively.
- Structured problem-solving approach with keen attention to detail.
- Proven ability in stakeholder management and relationship building.
- Excellent time management and organizational skills.
- Strong business acumen and focus on driving customer success.
What We Offer
Great culture and growth opportunity The chance to personally impact Eon’s customer experience Push your boundaries working with highly motivated and cross-functional teams
Then apply for this position by clicking on the apply button. All applicants must send an updated CV in English.
Department Eon Aligner Customer Success Locations Amman, Jordan Eon Aligner Customer Success · Amman, Jordan
Customer Success Specialist
- declare that you have read, understood and accepted the above Data Policy
- are declaring that the information submitted to us is complete and true to the best of your knowledge, and understand that deliberate omissions and incorrect statements could lead to your application being rejected or to your later dismissal
- confirm that you have no previous history related to harassment, sexual exploitation, discrimination, physical or verbal abuse, intimidation or favoritism in the workplace
- are giving your freely consent to the processing of the submitted and later collected information
Privacy policy for recruitment using Teamtailor
The service for handling recruitments and simplifying the hiring process (the "Service") is powered by Teamtailor on behalf of eon Dental ("Controller" “we” “us” etc.). It is important that the persons using the Service ("Users”) feel safe with, and are informed about, how we handle User's personal data in the recruitment process. We strive to maintain the highest possible standard regarding the protection of personal data. We process, manage, use, and protect User's Personal Data in accordance with this Privacy Policy ("Privacy Policy").
1. General
We are the controller in accordance with current privacy legislations. The Users’ personal data is processed with the purpose of managing and facilitating recruitment of employees to our business.
2. Collection of personal data
We are responsible for the processing of the personal data that the Users contributes to the Service, or for the personal data that we in other ways collects with regards to the Service.
When and how we collect personal data
make an application through the Service or otherwise, adding personal data about themselves either personally or by using a third-party source such as Facebook or LinkedIn; and use the Service to connect with our staff, adding personal data about themselves either personally or by using a third-party source such as Facebook or LinkedIn. provides identifiable data in the chat (provided through the website that uses the Service) and such data is of relevance to the application procedure;
We collect data from third parties, such as Facebook, Linkedin and through other public sources. This is referred to as “Sourcing” and be manually performed by our employees or automatically in the Service.
In some cases, existing employees can make recommendations about potential applicants. Such employees will add personal data about such potential applicants. In the cases where this is made, the potential applicant is considered a User in the context of this Privacy Policy and will be informed about the processing.
The types of personal data collected and processed
The categories of personal data that can be collected through the Service can be used to identify natural persons from names, e-mails, pictures and videos, information from Facebook and LinkedIn-accounts, answers to questions asked through the recruiting, titles, education and other information that the User or others have provided through the Service. Only data that is relevant for the recruitment process is collected and processed.
Purpose and lawfulness of processing
The purpose of the collecting and processing of personal data is to manage recruiting. The lawfulness of the processing of personal data is our legitimate interest to simplify and facilitate recruitment.
Personal data that is processed
