Customer Service Representative (English Speaker)

We’re looking for an enthusiastic Customer Service Representative to join our growing team. We want a team player who is driven and willing to learn to accompany us on our mission. The Customer Service Representative will work as the company's backbone to deliver outstanding-oriented customer satisfaction across all WUDUH services

Who we are:

WUDUH is an American-based company that aims to help our consumers reduce their debt by negotiating with creditors to settle their debts for less than the full amount owed.

WUDUH Services offers debt settlement services for various types of unsecured debts, including credit cards, personal loans, medical bills, and certain types of student loans.

What you'll be doing:

Customer Interaction

• Handle incoming customer inquiries, feedback, and requests through various channels such as phone calls, and emails.
• Proactively reach out to customers for follow-ups, updates, or issue resolutions.

Issue Resolution

• Assist customers in resolving program or service-related issues, providing accurate information and solutions.
• Escalate complex issues to higher-level support or management as needed, ensuring timely resolution.

Product/Service Knowledge

• Stay updated on program/service updates to provide informed assistance by timely completion of self-directed learning modules and active engagement in team huddles and meetings.

Communication

• Communicate with customers in a clear, concise, and professional manner, ensuring understanding and satisfaction.
• Practice active listening to fully understand customer needs and concerns.
• Demonstrate empathy and understanding towards customers, especially when dealing with complaints or challenging situations.
• Exercise patience when interacting with customers to ensure a positive experience.

Customer Education

• Educate customers about program features, usage, policies, and procedures.
• Guide customers on utilizing self-service options and online resources.

Compliance

• Ensure compliance with company policies, procedures, and service standards.
• Manage time effectively by maintaining commitment to published schedules and ensuring timely responses and resolutions to customer inquiries.
• Prioritize tasks based on urgency and importance.

Who you are:

• Language Requirement: Fluent English speakers only
• Preferred 1-2 years of prior experience in a high-volume call center
• Proficient in MS Office
• Strong ability to asses and de-escalate intense situations
• Excellent attention to detail and follow-up
• Exhibit a high degree of initiative and independence

What we offer:

• Health Insurance
• Attractive compensation package
• Exclusive benefits and an attractive work location
• Gen Z & Millennials Atmosphere 
• Continuous Learning and Development 
• Healthy and dynamic Workplace

Employment Type:

• Full-time - On-Site (Night shifts)

Working Days: 

• 6 days a week: Monday to Friday
• The 6th day based on business needs, managed fairly

This is an exciting opportunity to Join us by applying now for a career that merges your talents with innovation. At WUDUH, your journey to a fulfilling career is just a click away!