Customer Service Representative

Join the Jordan Kuwait Bank Family as a Customer Services Representative!

Are you ready to be the face of exceptional service? At Jordan Kuwait Bank, we believe that customer service isn't just a department—it's our way of life. We are searching for passionate, customer-focused individuals to join our team and create memorable experiences for every customer who walks through our doors.

Your Mission:

As a Customer Services Representative, you will be the first point of contact, delivering accurate, quick, and high-quality services that not only meet but exceed customer expectations. From handling cash transactions to introducing customers to innovative banking solutions, your role is vital in building lasting relationships and driving our mission of excellence forward.

What You Will Do:

• Provide professional assistance to customers, understanding their needs and offering tailored banking solutions.
• Handle transactions and inquiries with precision, professionalism, and a smile.
• Promote and cross-sell our products and services, contributing to branch goals and growing our customer base.
• Champion the bank’s digital transformation by onboarding customers to our digital platforms and enhancing their experience.
• Support Trade Finance operations and ensure requests like LCs, LGs, and BCs are professionally managed.
• Collaborate with a dynamic team and take on any challenges your Line Manager entrusts you with.

What We Are Looking For:

1. Education: Bachelor’s degree in accounting, Finance, or relevant fields. Fresh graduates are encouraged to apply!
2. Languages: Fluency in Arabic and English.
3. Skills: Strong communication, negotiation, and interpersonal skills. Proficiency in Microsoft Office is a plus.

What Sets You Apart:

• A natural ability to connect with people and build trust.
• A sharp eye for detail, even when handling cash.
• A collaborative spirit and willingness to embrace teamwork.
• A commitment to staying informed about our products, services, and regulations.

Why Join Us?

At Jordan Kuwait Bank, diversity and inclusion are at the heart of everything we do. We are proud to be an equal-opportunity employer and are committed to creating a safe, healthy, and supportive workplace for all.

Apply Now and take the first step toward a rewarding career where your skills and passion make a difference every day. Let’s grow and succeed together!