Job Description
Company Description
Headquartered in the UAE, BitOasis is the largest and most trusted cryptocurrency platform in the MENA region. Established in 2015, BitOasis is a pioneer of the region’s cryptocurrency ecosystem,serving as the go-to platform for first-time cryptocurrency buyers and professional traders alike.
BitOasis aims to offer the most secure and regulated infrastructure in cryptocurrency trading for retail and institutional clients across the region.
https://bitoasis.net/en/about-us.
Job Description
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance.
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Product, Sales and Marketing teams.
- Limited contract 6 months.
Assist in training junior Customer Support Representatives
Qualifications
Qualification :
Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma
