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Job Description

Responsible for communicating with customers over the phone, email or chat to answer their questions and complaintsAnswer all incoming calls and address the caller’s problems in a timely mannerRe-direct calls as appropriate and take adequate messages when requiredPerform tasks following the company’s line of conduct and behave in a polite and courteous manner with callersRegularly follow up on customers' files and call them back in the event of emergenciesFollow step by step procedures in handling incoming and outgoing calls with the ability to resolve and close issuesCollect customer information and enter related information in various company software products Escalate issues or unresolved queries to the supervisor and communicate what is related with other employees.

With a vision for delivering efficient and superior outsourcing services to its global clients, Crystel is a business process outsourcing (BPO) provider designed to unlock your business potential while enhancing customer relationships and brand perception. An award-winning BPO provider with world-class empirical knowledge, Crystel is the catalyst for achieving success by providing unmatched, innovative and dynamic outsourcing solutions. Driven by quality and commitment, Crystel excels in customer satisfaction by offering innovation and service quality to its clients. Crystel empowers companies to achieve and fulfill the full benefits of outsourcing services, namely quality of service cost reduction, risk management, speed and flexibility. By utilizing state-of-the-art technologies and a talented pool of professionals, Crystel raises the bar for outsourcing service in Jordan, the region and international markets. Crystel customizes its creative solutions as per clients’ needs, so as to create and realize your vision. Crystel offers its clients a diversified range of outsourcing services including Customer Support, Sales & Marketing, Research & Data Management, Intelligence, Back Office and Training. Crystel abides by and embraces its values of transparency, flexibility, professionalism, excellence and innovation to achieve optimal efficiency and help you grow by optimizing your operations.

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