·JOB PURPOSE
The courier is responsible for sorting, delivering and picking up all inbound and outbound shipments within the service area designated by the company as per prescribed quality levels of service to our customers.
·PRINCIPAL ACCOUNTABILITIES
1.Ensure that all deliveries for each cycle are completed in a timely and professional manner as per DHL standards,
2.Ensure that all shipment scanning and system requirements are completed as per standards, and ensure 100% accurate and timely data to the network.
3.Ensure that all-necessary paperwork for shipments associated with pick ups fully completed to DHL standards before the shipment is sent to re-weight to ensure Mission perfect shipment process completed.
4.Maintain a proactive approach towards security of shipment, facility and personnel and suggest smarter work practices that will ensure that through teamwork the staffmeet all KPI standards and our customers are continually provided enhanced services.
5.Ensure a high level of rapport and communication is maintained with both internal and external customers while promoting DHL’s professional image.
6.Promote and sell value added services .
7.Communicate with dispatch professionally and as per time deadlines indicated to ensure that all pick ups and requests are actioned as per commitment to our customers.
8.Ensure that the vehicle is clean and tidy at all times thereby portraying the image of a market leader and drive carefully and safely adhering to the traffic regulations of the country and ensuring safety of both self and others on the road.
9.Comply with the ground operation Standard Operating Process (SOP) procedures as outlined in the manual and safe working practices both within and outside the workplace.
10.Adhere to work timings, policies and procedures of the company, housekeeping guidelines and ensure that self is well groomed as per DHL dress code at all times.
·NATURE AND SCOPE
a)Context
The courier represents DHL to our customers on a day-to-day basis, hence the service extended, and relationship developed with our customers strengthens the business relationship.
b)Reporting Relationships
Reports to the Operation Supervisor .
c)Contacts
§Service Center Managers
§CS Supervisors and team leaders
§CS staff
§Dispatch
§Sales
§THP agents
§Senior couriers
§Services trainer
§Customers
d)Problem Solving
§Manage the day-to-day issues and queries of customers in one’s own route.
e)Decision Making
§Can take decisions on individual run-in terms of scheduling workload to ensure deadlines and standards are met.
f)Planning and Organisation
§Organise their route to ensure that all deliveries, pickups, data download and paperwork are 100% completed as per standards.
§Plan a course of action to ensure that individual targets on sales leads are met.
g)Job Challenge
§Strive to meet pick up and delivery deadlines even on peak days /seasons without comprising on service to customers and completion of internal procedures, such as scanning, loading of data, courier de-brief, etc.