Job Description
Purpose of the Job
To manage customer operations within ACCESS USA SHIPPING, focusing on handling requests related to MYUS and MYUK, coordinating with stakeholders, and reporting on performance metrics.
Job Description
- Handle customer-specific requests from ACCESS USA SHIPPING.
- Coordinate with stations and destinations to address shipment issues and ensure proper documentation.
- Oversee returns, redelivery, and documentation verification.
- Generate weekly and monthly performance reports, including business growth and transit times, while tracking key performance indicators (KPIs).
- Respond to customer inquiries and maintain effective communication regarding shipments.
- Recommend and implement process improvements and ensure compliance with regulations.
- Utilize technology to improve operations and resolve technical issues.
- Collect and analyze customer feedback to identify areas for improvement and develop action plans.
- Boasting more volumes from ACCESS USA SHIPPING into aramex network
Job Responsibilities - Experience and Education
- Bachelor’s degree in industrial engineering, Business Administration, Logistics, Supply Chain Management, or a related field (fresh graduates are encouraged to apply).
- No prior experience required; internships or relevant coursework in customer service or operations is a plus.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Excel and familiarity with technological tools related to customer operations.
- Ability to work well in a team and follow instructions.
- Attention to detail and good organizational skills.
Leadership Behaviors
Skills
