Job Description
Purpose of the Job
Job Description
- Support and monitor express operations to ensure effective and efficient workflow.
- Draw process map for various GDA partners and franchisees across the network and define a clear SLA and KPIs against each process.
- Design end-to-end shipment cycle with new agents across the network and conduct system training and express awareness as part of the onboarding process.
- Follow-up on inbound and outbound operations in accordance with the standard procedures and quality of service standards
- Review and improve the current operations free analysis dashboard to automate the periodic reports and take the necessary business decisions in coordination with global BIE team.
- Conduct Rate studies, analysis, and negotiate better pricing offers based on business need.
- Develop new products and services that should fulfil the market needs and generate new revenue streams.
- Provide insightful data analysis to guide decision making and provide proactive solutions.
- Working closely with accounting and pricing team to identify pain points within the monthly billing invoices and recognize revenue leakages by conducting cost simulations and profitability studies.
- Apply statistical analysis, root cause analysis and quality control methods to obtain accurate insights about shipment cycle pain points and provide corrective action plans accordingly.
- Design an SOP to control the overall shipment life cycle.
Job Responsibilities - Experience and Education
- A bachelor’s degree in industrial engineering or any related field
- 0-2 years of experience in Business Development, Business Analysis, or Operations field.
- Critical and strategic thinking
- Problem solving
- Strong communication with ability to working with multiple stakeholders efficiently.
- Technical writing
- Work under pressure while maintaining acceptable level of work accuracy.
- Multi-tasking and time management
- Demonstrates tendency for details.
- Demonstrates signs of willingness to learn with self-motivation attitude.
- Analytical skills
- Advanced Excel skills
- Knowledge of how to use Microsoft Power BI or Tableau
- Preferable to have knowledge in Excel Macros
- Preferable to have knowledge of working with Microsoft Access
Leadership Behaviors
Skills
Job Details
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Job Location
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Amman Jordan
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Company Industry
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Other Business Support Services
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Company Type
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Unspecified
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Employment Type
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Unspecified
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Monthly Salary Range
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Unspecified
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Number of Vacancies
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Unspecified
