The Analyst, D&T Operations position is instrumental in maintaining the smooth operation of the organization's IT systems and infrastructure. By providing technical support, monitoring systems, troubleshooting issues, and supporting end-users, this role ensures the uninterrupted functioning of critical platforms such as O365 and legacy systems. The Analyst's proactive approach to IT operations, coupled with strong technical skills and problem-solving abilities, contributes significantly to the efficiency and reliability of IT services within the organization.
Customer:
People:
Operations:
Bachelor's degree in computer science, information technology, or a related field.
1-3 years of experience in IT support roles.
Strong technical skills in troubleshooting hardware, software, and network issues.
Familiarity with O365 administration, legacy systems, and monitoring systems configuration.
Experience with ITIL framework and incident management processes.
Excellent communication and customer service skills.
Ability to work effectively both independently and as part of a team.
Strong ability to work with remote teams.
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