Bayt.com
https://bayt.page.link/Fe1KkhiMw4LvuYKb7
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Job Description

Purpose of the Job

Job Description
    • Providing excellent customer service by answering inquiries, resolving issues, and addressing concerns.
    • Gaining a deep understanding of the company's products or services to effectively assist customers and provide accurate information.
    • Communicating clearly and professionally with customers, colleagues, and supervisors, and actively listening to customers' needs.
    • Identifying and resolving customer problems and complaints while following company policies and procedures.
    • Accurately recording customer information, interactions, and transactions in the company's database or CRM system.
    • Efficiently managing call time and ensuring prompt response to customer inquiries.
    • Continuous Learning: by keeping up to date with product or service knowledge and participating in ongoing training programs.
    • Meeting performance metrics and targets, such as call handling times, quality scores, as specified by the employer.
    • Providing regular reports and feedback to supervisors on customer trends, issues, and suggestions for improvement.


Job Responsibilities - Experience and Education
    • Bachelor's or equivalent is the minimum educational requirement. 
    • Strong verbal and written communication skills 
    • A customer-focused attitude, patience, empathy, and the ability to manage challenging customer interactions.
    • Problem-Solving Abilities. 
    • Adaptability to change.
    • Shift Flexibility (including evenings, weekends, and holidays)
    • Ability to work under pressure.
    • A medium to high typing speed is required.


Leadership Behaviors

Skills


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