Community Support Representative - SLG & RPG

Are you a passionate gamer with a deep love for SLG and RPG? We're on the hunt for someone like you to bring your expertise and enthusiasm to our team!

As a Community Support Representative at Tamatem: you will serve as a liaison between our company and our users by providing problem-solving solutions to end users, ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

You will: 

• Manage and solve large amounts of tickets and comments and respond to users in a timely manner.
• Resolve product or service problems by clarifying users’ complaints. 
• Build sustainable relationships and trust with users through open and interactive communication.
• Determine the cause of the problem and select and explain the best solution to solve the problem; expediting correction or adjustment and follow up to ensure resolution.
• Provide prospective users with logical advice on our games that can best meet their needs by using the right methods/tools.
• Maintain up-to-date user database through internal and external communications.
• Prepare product or service reports by collecting and analyzing user information and contribute to team effort by accomplishing related results as needed.
• Document and manage all users inquiries and refer to the product department and/or management by collecting customer information and analyzing customer needs.
• Monitor in-game chat.
• Follow communication procedures, guidelines, and policies.
• Perform other duties, as assigned.