Communication/ Reservations Agent page is loaded
Communication/ Reservations Agent
locationsAmman time typeFull time posted onPosted Today job requisition idREQ10315262
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Award-winning hospitality and modern design surrounded by ancient wonders. Set atop the tallest of Amman’s seven hills, within the leafy streets of the prestigious Abdoun residential area, our newly renovated hotel is a beacon of elegance in the centre of the city – and the first and only hotel in Jordan to receive the prestigious Forbes Five-Star rating. We invite you stay with us as you explore the historic sites of Petra and Wadi Rum or the storied waters of the Dead Sea, all within easy reach.
About the role
Our Communication/ Reservation Agent sell the hotel and provide information to prospective guests, capture sales from the incoming calls and coordinate details of each reservation.
What you will do
Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
Taking telephone, e-mail and fax reservations enquiries.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints.
Acquire comprehensive knowledge of the Hotel and the company, and keep updated with seasonal changes and new information.
Utilizes and ensures proper working condition of the telephone switchboard, the Hotel computer systems and high-speed Internet system.
Responsible for Communications- Reservations - CORE non- phone duties including processing new reservations, updating and cleaning up reservations, answering reservations inbox emails.
Answers general Reservations emails, retrieve and distribute mail and process brochure requests.
Accepts and delivers wake-up calls and messages in a timely manner.
Performs installation and repairs of telephone or high-speed Internet services in the guest room or public area meeting space.
What you bring
Bachelor Degree / Diploma degree or equivalent experience.
A minimum of 1 year of experience in same field.
Excellent verbal communication skills in both Arabic and English Languages.
Customer service experience.
Strong sales skills.
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Schedule & Hours:
Full time Job.
Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
