Job Description
roudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!
Meet the team!
At Unifonic, our Client Services team is dedicated to ensuring our clients have the best experience possible. Our dynamic and energetic team is the main point of contact for our customers and plays a critical role in fostering long-lasting relationships. We work closely with our clients to understand their needs and help them fully utilize our services to achieve their business goals. With a passion for customer service and a can-do attitude, you'll thrive in this fast-paced and ever-changing environment.
As a Client Services Intern, you will be handling operational requests, platform management, account management tasks, and partially operational billing. In this role, you will foster a culture of continuous improvement and influence change at all levels within the department.
Help us shape the future of communications by:
- Responding to inquiries from clients and communicating with vendors to help resolve any problems as 1st and 2nd line support via e-mail, phone, and remote connection.
- Executing day-to-day operations that are related to the company’s products and services including but not limited to reports, monitoring projects performance, and issue tracking.
- Ensuring the availability of technical infrastructure, systems, products, and services.
- Working closely with cross-function teams to build a consistent client experience and identify opportunities for new product/feature development.
- Ensuring that communication flows internally and externally between different stakeholders at its best.
- Serving as a coach and trusted advisor to valued company clients.
- Establishing, documenting, and communicating best practice processes and procedures for ongoing management and solving operational problems and a database that has a tracking of all operations and documents. Includes but is not limited to knowledge-base, operations manual, marketing reports, process, and procedures.
- Following up and reporting customer escalations in a timely manner.
What you will bring:
- Maximum of one year of experience in client services-related positions, preferably in the tech industry.
- Bachelor's degree in Engineering, Software, or other IT-related fields.
- Proven ability to develop highly innovative solutions to very complex problems.
- Ability to work under high client/department demands and high availability.
- Self-motivated and able to work independently with a minimum level of supervision.
- Fluent in English and Arabic with excellent writing/editing and verbal communication skills.
- High flexibility with working hours.
As a Unifone you will receive a range of benefits:
