Butler

Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionDemonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guestsBears a full and comprehensive knowledge of the Hotel, including all departments, services and outletsEnsures personalized service is offered to guests during their stayActs as the reference team member for guests during their stay and ensures that all requests from guests are made possible or are followed upMaintains a high level of communication and feedback within the departmentIdentifies and anticipate guest needsIs continually proactive with in all areas of operationAbides with all policies and procedures as stated in the Butler Services Policy ManualReports for duty punctually & in accordance to the issued department scheduleAdheres at all times to the hotel grooming and uniform standardsAssists with luggage delivery and collectionProvide Food & Beverage service in the Fairmont Gold lounge with the ability to handle plate, hand carried servicePrepares bar beverages and liquor pouring according to the guidelines givenCarries out general cleaning and checking for equipment in the Fairmont Gold PantryWarm up rooms according to Fairmont housekeeping standards checking that all room equipment are functioningReports guest complaints, requests and inquiries to Fairmont Gold Manager or Fairmont Gold SupervisorReports any unusual occurrences or requests to the Manager or Assistant ManagerMaintains the cleanliness and coordinates maintenance work with engineering department of all Fairmont Gold areas and equipmentDemonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guestsParticipates in the orientation, meeting, and training process of all colleagues assigned to Fairmont GoldPossess working knowledge of the hotel Property Management SystemBears full understanding and knowledge of all in suite services, technology, amenities, functions and systemsIs responsible for the Butler Pantry’s on allocated floors. At all times ensuring that the Pantry and other related Heart of House areas are correctly stocked & maintained according to set standardsCollects designated telephones (and checks its working conditions), and working sheetsAttends daily shift briefingsCoordinates and liaises with the Butler teamCarries out pre-arrival interviewsEnsures that all procedures and responsibilities relating to the Greeting/Arrival procedures are adhered toAssists and coordinates all in-room/suite guest needs and requirementsRefreshes the suites and coordinates daily Housekeeping service and evening serviceCoordinates laundry and pressing collection and deliveryReports any suite maintenance requirement according to standard procedures.Coordinate delivery of all amenities and/ or giftsCoordinates delivery of preferred newspapers and magazine to all suitesCoordinates replenishment of Refreshment Center, assisting with control via In-Room DiningEnsures that all glassware, chinaware, and cutlery in the suite are cleaned, free of stains and presented as per standardSets-up any bottle of complimentary drink as per standardEnsures a daily replenishment of good quality fruits, eventually, according to guests’ preferencesEnsures that the flowers are always fresh and displayed in fresh waterEnsures that guest supplies are replenished and displayed as per standardProvides personalized guest service (Luggage packing and unpacking, shoe polishing, laundry collecting and delivery…)Provides tea, coffee and beverage service to all suites (and other rooms as required)Coordinates In-Room Dining order taking and delivery as requiredBuilds a rapport with all allocated guests and maintains interactions in order to facilitate guest recognition and obtain information regarding their preferences for guest historyProvides a continual source of information, help and assistance to all guestsChecks the Suites prior to the guest arrivalCoordinates all guest entertainment, activities, making reservations, and using Concierge as and when requiredAbility to provide full itineraries of entire stay, with updates daily on evening serviceFacilitate guest departure, coordinating between Reception and guest to gain final approval and paymentChecks room after departure for lost belongingsUp sells hotel outlets at every opportunityCo- ordinates with Concierge for the storage of stowed away itemsLiaises closely with Reception, Housekeeping, Valet, F&B, Concierge, and ITHas up to date knowledge and has ability to assist with all common in room IT needsHas a full and comprehensive knowledge of the Hotel, including all departments, services and outletsUpdates and maintains all guest History Files, including ProfilePlusAssist in training of Housekeeping and F&B staff in the special needs of suite guestsOrders all necessary operating stock when necessaryTo maintain amicable and co-operative working relations with other departmentsTo attend any courses Management may deem beneficialCarry out other duties, directed by ManagementUnderstands that business demands sometimes make it necessary to move colleagues from their accustomed shifts to other shifts.Performs other additional duties and special projects at the direction of Fairmont Gold ManageQualificationsExcellent verbal, interpersonal & communication skillsMust be a strong team player with strong departmental cooperationMust be able to work well under pressure in a fast paced and constantly changing environmentFluent in English and ***local language*** language with a third language as an assetMust be able to handle a multitude of tasks in an intense, ever changing environmentMust be flexible in terms of working hours, and able to work with little or no supervisionMust have the ability to assess and make decisions based on strong analytical, problem solving skillsMust be able to maintain excellent professional presentation and groomingHigh school diploma is necessaryKnowledge of computers including Microsoft Office products and Property Management System (Micros-Fidelio preferred)A minimum of two years prior experience in related hospitality fields is necessaryLuxury five star experience necessaryPrior formalised training as a butler is highly regardedButlers must be able to lift in excess of 70-pound loads Must be willing to work varied hours, including nights, weekends, holidays and split shifts (according to the needs of the guests). Must be able to stand for 90% of their scheduled timeAdditional InformationYour team and working environment:In 1-2 sentences, introduce the team, property or office environment in a way that reflects the cultureNote: Customization may be included for any specific local or legislative requirements, such as work permitsOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.