Job Description
Bank of Jordan, a leading financial institution in Jordan, is seeking a detail-oriented and technically savvy ATM & E-Channels Officer to join our team. In this role, you will be responsible for managing, maintaining, and optimizing our ATM and electronic channel operations, ensuring that our banking services are delivered efficiently and effectively to our clients.
At Bank of Jordan, we are committed to leveraging technology to enhance customer experience and streamline operations. As an ATM & E-Channels Officer, you will play a crucial role in ensuring the reliability and security of our ATM networks and Digital banking services, while also collaborating with internal teams to implement best practices and improve service delivery.
Responsibilities
- Oversee the daily operations of ATMs and Digital channels, ensuring their availability and functionality for customer use.
- Conduct regular monitoring and maintenance of ATMs & ITMs, addressing any technical issues promptly to minimize downtime.
- Coordinate with vendors and service providers for the installation, repair, and monitoring of ATM & ITM machines and electronic banking systems.
- Analyze transaction data and customer feedback to identify areas for improvement in ATM services and electronic channels.
- Assist in the development and implementation of strategies to enhance ATM, ITM and mobile banking services.
- Ensure compliance with regulatory requirements and internal policies related to ATM operations and electronic banking services.
- Provide training and support to branch staff regarding ATM and electronic channel operations.
- Prepare and present reports on ATM & ITM performance, usage statistics, and operational issues to management.
