As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
Role Scope
Supporting the operations manager with full operations end to end (inventory management, pick-pack process, property/asset management, operational standards, expense control, maintenance related, deep-dives and special projects).
Monitoring supervisors by ensuring they are accurately following the inventory management processes, policies and proper execution of inventory management (stock-in and stock-out). Responsible for shrink/expiry control and Quality focus (in terms of inventory no damaged or poor fresh food quality; close to expiry).
Tracking order fulfillment, KPI, staff availability based on operational demands at all times.
Supporting colleagues and working with other teams such as maintenance, PRO, IT, logistics, SSC, marketing teams as and when required .
Problem solves or escalate property management issues with necessary stakeholders
Fully competent in microsoft office and other store staff tools
Expense Control: Support and advise on potential ways to reduce expenses without jeopardizing operational efficiency
Monitoring and supervising productivity, work standards and development of stores through weekly, monthly performance reviews and other initiatives. Monitor on ground issues and escalate any major performance issues to the department manager with proposed solution and action plan.
Stakeholder management and solution orientated
Support with improving the financial and operational performance of the operation
Execute action plans prepared by the department manager to address weak areas in need of improvement.
Support with training and developmental programs for staff and support including but not limited to: helping POPS with any of the staff engagement requirements, training session with the support of POPS, training sessions for new system updates if needed, training and briefing sessions for special projects and pilots
Reviewing and monitoring proper implementation and learning ways of how it can be improved i.e merchandising and space planning guidelines in stores.
Monitoring product range availability according to selected store product range and report/liaise with the commercial team.
Conduct regular store visits, shop floor audits and ensure all stores are compliant legally and following the company SOPs
Support with ongoing development and special requests with other internal departments (i.e. Commercial, Operations, Marketing, Logistics, Customer Service, Finance, HR..)
Supports with distribution and logistics for Store transfers, consumables distribution, Invoice collection
What Did We Order?
Strong communication skills
Hungry, Ambitious, Motivated person who is looking to grow using various tech tools/ excel skills in order to make improvements at store and team level from a data perspective
Good Communication and interpersonal skills.
Fluent English language speaker.
Leadership skills and stakeholder management
Problem solving skills mindset