Job Description Area Manager (
Job Number:
ARE000128 )
JOB PURPOSE The Area Manager is responsible for overseeing the daily operations of stores, ensuring adherence to brand standards. He/she communicates branch targets, provides performance improvement guidance, and maintains standards in conduct, customer service, and business performance.
RESPONSIBILITIES
- Communicate the brand's strategic plan and motivate teams to achieve local business goals.
- Create annual and long-term business plans, project KPIs, formulate business cases, and estimate resource requirements. Analyze daily, weekly, and monthly shop KPIs, along with financial and commercial reports. Establish and suggest personal performance objectives, leveraging organizational systems for performance enhancement.
- Utilize an organizational development framework to identify the unique growth requirements of the team.
- Establish and uphold customer service standards while overseeing a large customer service team.
- Implement brand retail standards and trade marketing activities to maintain an optimal store image and ensure health and safety. Oversee periodic and qualitative stock liquidation processes while also managing expenses to maximize sales and profit.
- Conduct market studies and deliver crucial market insights and trend updates to the brand managers and merchandise team for monthly replenishment and seasonal collections. Ensure qualitative analysis of product and category performance.
- Manage and report on team performance, establishing appropriate performance objectives for direct reports and recognizing their achievements. Take necessary corrective action when needed to ensure both team and personal objectives are met.
LANGUAGE & TECHNICAL SKILLS
Language Proficiency - Fluency in English.
- Fluency in Arabic is a plus.
Technical Skills
- Proficiency in MS Office.
EDUCATION
Bachelor’s degree in Business Management, or a related field.
EXPERIENCE
General Experience Six to eight years of experience in a similar role.
Experience in Cosmetics is a plus.
Managerial Experience
Three years of experience in a managerial role.
BEHAVIORAL COMPETENCIES
Business Insight Applies knowledge of business and the marketplace to advance the organization's goals. For example, shows considerable business insight, beyond the fundamentals. Asks probing questions and draws on a variety of sources to gain insight and to explore business drivers or industry trends.
Customer Focus
Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.
Plans and Aligns
Plans and prioritizes work to meet commitments aligned with organizational goals. For example, strengthens alignment and coordination between own work and others', providing well-sequenced activities and exact time frames. Foresees and resolves many potential bottlenecks and delays.
Drives Results
Consistently achieves results, even under tough circumstances. For example, holds self to high standards of performance; sets some challenging goals; wants to achieve meaningful results; pursues initiatives/efforts to successful completion and closure. Focuses on key goals, even during setbacks and obstacles.
Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, disseminates knowledge, insights, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others' comments. Creates rich documents and reports.
Builds Effective Teams
Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. For example, consistently emphasizes and advocates for the team's common goals and priorities. Volunteers promptly to help others and goes the extra mile to ensure the team's success. Recognizes everyone's contributions to the team.
Manages Ambiguity
Operates effectively, even when things are not certain or the way forward is not clear. For example, asks questions to anticipate new priorities and adjusts easily. Finds new ways to make progress. Welcomes change, helps others deal with its uncertainty.
Primary Location
: Jordan-Jordan, Amman
