KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):
1. Recognize, and act on, your accountability towards good people management practices. Role models the WFP values and the associated behaviours as laid out in the WFP Leadership Framework, to contribute to the creation of an inclusive and collaborative work environment.
2. Handle ETC/ TEC tickets for Mocha field office in the service management system (EasyVista) and ensure prompt time entry on all tickets. Classify incidents and request types, prioritize the tickets according to urgency and importance, follow up tickets to make sure that the solution is provided on time. This includes generating daily, weekly, and monthly report about tickets.
3. Provide ETC/ TEC equipment/services to the UN Hub staff in Mocha field office to ensure that all the staff have the required equipment and services (like laptop, peripheral devices, AD accounts and other related services).
4. Maintain Internet connections, configure WAN routers, FortiGate and monitor Internet health status to ensure that the connectivity is always available at the Hub.
5. Maintain network devices like switches, wireless controller, wireless access points and microwave solutions. Perform network installation works, documentation, design and perform cable management in the server rooms and network cabinets.
6. Prepare a full bandwidth report every week and formulate key data indicators to be presented to the senior TEC team in Aden Area Office.
7. Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available. Conduct the required maintenance for computers, upgrade firmware and software, and troubleshoot hardware and software problems.
8. Maintain servers and make sure that they are available to the end users. Ensure that daily, weekly, monthly, and yearly data backup are done in accordance with WFP standards.
9. Maintain printers/photocopiers, perform stock management of toners and spare parts. This includes generating consumption and stock level reports.
10. Ensure that all ETC/ TEC assets are registered in GEMs and the details are up to date to maintain the assets record accuracy. Assist in ETC/ TEC assets annual physical count exercise.
11. Maintain security communication systems and equipment, to ensure optimal services in compliance with standard operations procedures.
12. Conduct technical assessment for the ETC/ TEC works by preparing the required diagrams, BoQ, follow up the procurement process, follow up the implementation process to make sure that the works are implemented in accordance with the project plan.
13. Maintain telephone PBX system to support IP, SIP, digital/analogue telephone, VSAT voice calls and assign staff extension numbers.
14. Maintain the availability of the mobile SIMs connected to PBX in Mocha field office including following up the bill's payment.
15. Troubleshoot and monitor security surveillance system in the server rooms, access control system, standalone UPS and central UPS by coordinating with admin team when needed.
16. Ensure that server room is always organized and maintain a cool environment to ensure the network devices and equipment stays protected from overheating.
17. Maintain KPI indicator of Mocha field office to 100% according to WFP standards. Respond to vulnerabilities remediation actions on servers and end-point devices.
18. With support of senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.
19. Follow up the delivery of ETC/ TEC equipment to ensure that the received items are of high quality and meet the WFP standards.
20. Suggest improvements to methods and processes to support the continuous improvement of TEC services.
21. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
22. Perform any other duties as required by the organization.
QUALIFICATIONS AND EXPERIENCE
Education: Completion of secondary school education. A post-secondary certificate in the related functional area (in Computer Science or Information Technology, or an equivalent
Combination of Education and Training in database maintenance and upkeep) is desirable.
Experience:
Minimum six years of relevant work experience.
Language: Fluency (level C) in English language & Fluency (level C) in Arabic language.
Desired Experience:
The UNITED NATIONS WORLD FOOD PROGRAMME (WFP) is the world’s largest humanitarian organization working towards zero hunger by 2030, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change. Powered by the passion, dedication and professionalism of our 20,000 staff worldwide, the United Nations World Food Programme (WFP) works in over 80 countries to bring life-saving food to people displaced by conflict and made destitute by disasters, and help individuals and communities find life-changing solutions to the multiple challenges they face in building better futures. In 2020, WFP assisted 115.5 million people – the largest number since 2012. On any given day, WFP has 5,600 trucks, 30 ships and nearly 100 planes on the move, delivering food and other assistance to those in most need. Every year, we distribute more than 15 billion rations at an estimated average cost per ration of US$ 0.61. We work to enhance nutrition in women and children, support smallholder farmers in improving productivity and reducing losses, help countries and communities prepare for and cope with climate-related shocks, and boost human capital through school feeding programmes. In conflict situations, we bring relief to exhausted populations and use food assistance to build pathways to peace and stability. For its efforts to combat hunger, for its contribution to bettering conditions for peace in conflict-affected areas and for acting as a driving force in efforts to prevent the use of hunger as a weapon of war and conflict, WFP was awarded the Nobel Peace Prize in 2020.