Technical Service Supervisor

A leading company in the home appliance industry is seeking a dynamic Technical Service Supervisor to join their team in Baghdad. This role involves managing the day-to-day operations of the technical service. team. This role requires strong leadership, technical expertise, and a customer-centric approach.

The supervisor will ensure service excellence, adherence to policies, and timely issue resolution.

Responsibilities:

• Supervise and lead a team of technicians in providing technical support and repair services for home appliances.
  
• Manage daily service schedules, assignments, and workload distribution to ensure efficiency.
  
• Troubleshoot complex technical issues and guide technicians in resolving customer problems.
  
• Oversee quality control to ensure repairs and service work meet company standards.
  
• Monitor and report on service performance, technician productivity, and customer satisfaction levels.
  
• Handle escalated customer complaints and provide timely solutions.
  
• Collaborate with the spare parts department to ensure availability of parts for repairs.
  
• Ensure compliance with safety regulations and company policies.
  
• Conduct regular team meetings and provide ongoing training and coaching to technicians.
  

Required Skills and Abilities:

• Strong technical knowledge of home appliances and their repair processes.
  
• Excellent leadership and team management skills.
  
• Ability to troubleshoot and resolve complex technical issues.
  
• Strong communication skills, both written and verbal.
  
• Customer-oriented with a focus on service excellence.
  
• Proficient in using CRM and service management software.
  
• Ability to multitask and work under pressure in a fast-paced environment.
  

Qualifications:

• Bachelor’s degree in engineering or related field (preferred).
  
• Minimum of 5 years of experience in home appliance repair, with at least 2 years in a supervisory role.
  
• Certifications in relevant appliance repair systems are a plus