Assist the Area Manager in achieving maximum sales and margin by controlling shrinkage/operating costs.
Plan and monitor inventory management and ensure high productivity of the staff in the Store.
Identify current and future customer requirements by establishing Report with potential and actual customers and other persons in a position to understand service requirements.
Intervene in customer cases as needed to maintain customer satisfaction.
Ensure availability of merchandise and services by sustaining contracts, maintaining inventories
Ensure the implementation of additional needed sales promotion; authorizing clearance sales; studying trends.
Market merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
Assist in marketing strategy changes by reviewing operating and financial statements and departmental sales records.
Supervise final ordering decision and inventory management during special events and festive seasons.
Monitor and exercise control and shrinkage and disposal to a minimum level and conduct occasional stock counts.
Develop action plans to manage stock losses via stock take and partial stock take.
Secure merchandise by implementing security systems and measures.
Follow up on all maintenance and assets management practices.
Protect employees and customers by providing a safe and clean store environment.
Maintain the stability and reputation of the store by complying with legal requirements.
Complete store operational requirements by scheduling and assigning employees; following up on work results.
Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Contribute to team effort by accomplishing related results as needed.
Execute spot checks on products to ensure that nearly expired items are discarded.
Make sure all products are labelled with production and expiry dates.
Ensure proper follow-on expiry dates.
Make sure that the internal food safety requirements are applied based on the local regulatory and statutory bodies, and on international standards.
Make sure that the Good Manufacturing Practices and Good Hygienic Practices adopted in the internal food safety system are followed.
Make sure that the necessary documents and records related to food safety are filled in.
Shall have the responsibility to report problems related to food safety to Superior.
Shall cooperate with internal and external food safety auditors, and follow instructions given to close the findings and ensure improvement.
Report all available and pending overstocks to the concerned parties.
Report all wrong inventories identified by operation team to the concerned parties.
Closely monitor and check all orders and store to store transfers.
Ensure that all returnable items are properly prepared and stored as per procedure.
Ensure that all SELs are properly displayed and placed respectively to their corresponding items.
Ensure that prices are properly reflected on the tills.
Make sure that all the store is ready, and merchandise is secured for the perpetual inventory count.
Conduct regular spot-checks on the merchandising of the products and make sure that the guidelines sent are followed.
Skills
Maintain staff by orienting, and training employees.
Provide on-going leadership and support to the team.
Resolve any staff issues and escalate any unresolved issue to superior.
Ensure on-the-job training using training checklists.
Recommend disciplinary action as needed following established policy.
Control knowledge of procedures and ensure their strict implementation.
Give clear responsibilities to the team.
Provide assistance and organize good communication with the team.
Organize and maintain departmental communication system that encourages staff participation.
Manage shift schedule to include training, vacations, leaves, and backups.
Ensure department staff is informed of policy changes.
