Senior Relationship Manager - VIP
Full-time
Company Description
The National Bank of Iraq (NBI) was founded in 1995 as a publicly traded, private sector company, offering comprehensive banking services to individuals and businesses in Iraq. As a result of NBI’s success and to fuel future growth, its capital was increased from the initial IQD 400 million to IQD 250 billion (USD 215 million) in December 2013.
In 2005, Capital Bank Jordan acquired majority shares (61.85%) in NBI, allowing NBI to evolve its business offerings, strengthen its global footprint and promote financial inclusion across the country.
With its extensive network of correspondent banks, Capital Bank stands as NBI’s gateway to world economies, facilitating internal and external remittances, granting lines of credit, as well as offering trade finance services.
In addition, NBI can trade on behalf of clients in Jordan and international markets through Capital Investments, Capital Bank’s investment arm, as well as offer trading services in the Baghdad Stock Exchange through its wholly owned subsidiary, Wahat Al-Nakheel.
NBI operates a modern core banking system to support its growth and customer services. Capital Bank and its subsidiaries audit all accounts through Ernst and Young, and report financials in accordance with International Accounting Standards.
NBI has earned a BB rating by Capital Intelligence, the international credit rating agency. It further received a ‘Good’ rating by the Central Bank of Iraq.
Today, NBI has more than 32 branches in all major cities in Iraq, and a branch in KSA.
Job Description
Responsible for managing all corporate accounts with balances exceeding 5 billion IQD, and overseeing all transfer requests from these companies. Focus on sales retention by ensuring that the portfolio does not diminish through increased engagement with corporate clients and their decision-makers. Conduct data analysis and manage system operations. Collaborate with the marketing team for events, anniversary gifts, and campaigns. Manage a team consisting of 4 Relationship Managers (RMs) and Relationship Officers (ROs). Work with other departments to align with the bank’s vision and meet client expectations. Distribute and manage the portfolio among team members. Serve as a primary point of contact for client requests, ensuring timely responses to emails and phone calls. Enhance service delivery by establishing Service Level Agreements (SLAs) with other departments. Bridge the gap between consumer and corporate banking, facilitating crossselling opportunities for the selected team to achieve targets in the retail department, specifically for CASA and Term Deposits (TDs). Follow up with the auction department and activate the fast track process.
Qualifications
5 years of experience. Should be at grade M1. Should have been hired over a year ago in the bank.
Additional Information
Job Location
Senior Relationship Manager - VIP
Saadoun St, Baghdad, Baghdad Governorate, Iraq * Full-time
