Job Description
Sales Operations Specialist
Location: Baghdad, IQ
Description
Sales Operation Specialist - Baghdad
We are currently looking to recruit a Sales Operation Specialist in Baghdad to join Iraq Sales team. You will manage the Sales Operations agenda with the key internal stakeholders to drive corporate sales related KPIs ( RTM, CBP, Waste, JBP, Perfect Points, DSO, Trade Spend, Perfect Store) we are looking for candidates (preferred female) with strong go-to-market, customer, channel, and corporate commercial planning experience.
Key responsibilities
Processes sales and invoices so that customer orders are dispatched, invoiced and paid accurately and on time. Drafts more complex sales documentation, proposals, reports and correspondence such as sales contracts and maintenance agreements. Makes more complex calculations to accurately compile and report statistics. Performs background research on customer accounts, prospects, competitors and industry trends to support the sales team’s activities. Answers more complex, difficult or escalated internal and customer enquiries on product availability, prices, delivery times and the status of orders so that enquiries are dealt with promptly and accurately. Communicates with staff from other areas in the organisation, such as production, warehouse, transport or distribution to confirm the status of orders and resolve customer complaints. Uses databases or other computerised systems to maintain up-to-date customer records. Tracks the status of orders and deliveries. Maintains sales commission and expense records. Generates sales reports and statistics.
Educational background/Experience
University degree. 1-4 years of experience.
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