Public Safety Liaison
at Careem Baghdad, Iraq Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.
About Careem Rides
Careem Rides is a wholly owned subsidiary of Uber Inc, facilitating reliable, convenient and stress-free everyday commutes in the MENAP region, through a diverse portfolio of offerings through the Careem Everything App. Since launching in the UAE in 2012, we are now available in more than 70 cities in 9 countries across the region, creating flexible economic opportunities for millions of Captains, and facilitating millions of rides in and around cities for customers.
By embarking on your journey with Careem Rides, you'll join a diverse community of talented people who have a direct and meaningful impact on a region that encompasses more than 500 million people. You’ll be empowered to tackle some of the large scale commuting challenges facing our region, while delivering exceptional experiences for both Customers and Captains. You'll have the opportunity to collaborate across geographies with inspiring colleagues from different backgrounds, enabling continuous learning and personal growth.
About the team: The Global Public Safety Liaison team consists of highly motivated professionals responsible for interactions with law enforcement and public safety agencies. We are committed to safety and privacy and constantly seek to build trust within our law enforcement and public health communities.
About the Role: The Global Public Safety Liaison team consists of highly motivated professionals responsible for interactions with law enforcement and public safety agencies. We are committed to safety and privacy and constantly seek to build trust within our law enforcement and public health communities.
We are looking for a Public Safety Liaison Manager for Iraq, a dynamic role with varied responsibilities and minimal supervision. You will manage Careem's relationships with public safety authorities across Iraq. This includes developing innovative solutions to engage with law enforcement and public health agencies, while promoting Careem's commitment to safety, privacy, and transparency.
This is a highly dynamic role involving both routine and ad-hoc responsibilities and therefore, we are looking for a highly motivated, detail-oriented individual with a strong work ethic to join our team with focus on safety and privacy. The successful applicant will demonstrate excellent judgment, prioritize effectively, and collaborate well under pressure while communicating with both external and internal stakeholders.
Key Responsibilities:
- Deliver a positive safety impact through proactive engagement with law enforcement.
- Use data to generate valuable insights, identify business risks, and drive change.
- Create sustainable relationships with law enforcement and regulatory authorities to deliver business outcomes.
- Promote safety and build trust with law enforcement agencies through training on Careem Ride emergency and investigative support capability.
- Promote data privacy and identify gaps/opportunities to drive LE legal process adoption.
- Engage with investigators during complex and critical investigations, engaging appropriate Careem stakeholders as required.
- Inform the response to safety and reputational risk following critical incidents.
- Be comfortable being on-call for after-hours assistance to team members who respond to 24/7 emergencies.
- Partner with cross-functional stakeholders, including regional Legal, Policy, Safety Comm's, Safety Product, etc.
- Be prepared to travel within the area of responsibility on a short notice.
- Be prepared to testify in court.
What you'll need:
- 8+ years of subject matter expertise gained within a criminal investigations role in the law enforcement agencies.
- Proven communications skills, including experience working and communicating with senior Law Enforcement officials.
- Proficient in presenting findings both orally and in writing.
- Skilled in various computer systems and internet technologies (Mac, Google, online research, etc.).
- Ability to exercise sound judgment, communication and persuasive skills.
- Ability to work in a fast-paced environment and effectively adapt to daily challenges.
- Knowledge in data protection legislation and criminal/administrative investigations.
- Willingness to travel within the country as required and upon request.
- Flexible and able to work non-traditional hours on short notice.
What we’ll provide you
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
Work and learn from great minds by joining a community of inspiring colleagues. Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential. Explore new opportunities to learn and grow every day.
Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
(If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)* Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
